EUM not showing new data due to License key change

[Stephen.Shen]

We've got APPD onpremise setup, and the EUM stopped showing new data from 07 June. Old EUM data is still accessible.  Laterly we found the license date:

Valid from	06/08/19 5:00:00 AM
Valid to	06/08/20 5:00:00 AM

I don't think anyone made any changes around 07/ June to liense key. But I wonder if this is likely to break the EUM.

I've got errors 

25 Jun 2019 13:33:40.151 +1000  dw-204 - GET /v2/account/DepartmentofPrimeMinisterCabinet-a0Q3400000Ciiy4EAB/application/EUM-AAB-AUM/metrics?timestamp=1561433340000  dropwizard.LoggingExcepti  ERROR  

 |             Error handling a request: f45ff7c9675129d7

|             com.appdynamics.eum.rest.exception.ApiException: No Application found with Key[EUM-AAB-AUM]

|                             at com.appdynamics.eum.api.resources.DownloadDataResource.sendContent(DownloadDataResource.java:332)

and 

[#|2019-06-19T08:34:25.002+1000|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=164202;_ThreadName=eum-crashalerts-download-1;_TimeMillis=1560897265002;_LevelValue=900;|Error crash alert event for application 11 com.appdynamics.eum.rest.client.exception.TransportException: Communication failure with service (http://pdmz-adeum01.external.pmc.gov.au:7001/v2/account/DepartmentofPrimeMinisterCabinet-a0Q3400000C...): Unexpected HTTP error 500: {"code":500,"message":"There was an error processing your request. It has been logged (ID dc7140b649b647bf)."}|#]

[#|2019-06-19T08:34:25.002+1000|INFO|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=280;_ThreadName=__ejb-thread-pool3;_TimeMillis=1560897265002;_LevelValue=800;|Done trying to download EUM crash alert event data for enabled apps, executionTime=0 ms, threads=6, processedApps=6, appsThatHitException=3.|#]

#|2019-06-19T08:37:27.504+1000|SEVERE|glassfish 4.1|com.appdynamics.ENTITY.SEARCH.SYNC|_ThreadID=178;_ThreadName=pool-62-thread-1;_TimeMillis=1560897447504;_LevelValue=1000;|ID000225: unable to sync changeset

RestException(statusCode=401, code=NotAuthorized.Account, errorMessage=HTTP 401 Unauthorized, developerMessage=null, logCorrelationId=null)

               at com.appdynamics.analytics.client.common.exceptions.RestExceptionFactory.makeException(RestExceptionFactory.java:44)

               at com.appdynamics.analytics.client.common.RestClientUtils.validateResponse(RestClientUtils.java:260)

               at com.appdynamics.analytics.client.common.RestClientUtils.resolve(RestClientUtils.java:84)

               at com.appdynamics.analytics.client.common.GenericHttpRequestBuilder.execute(GenericHttpRequestBuilder.java:197)

               at com.appdynamics.analytics.shared.rest.client.entitysearch.DefaultEntitySearchClient.sync(DefaultEntitySearchClient.java:51)

               at com.appdynamics.platform.services.entitysearch.impl.sync.db.DBSyncTask.sync(DBSyncTask.java:47)

Apprecate if someone can help.

[Leila.Sbitri]

I have the same problem , any solution please

15 Apr 2021 10:05:38.006 -0400 dw-228 - GET /v2/account/---------------/license dropwizard.LoggingExcepti ERROR
| Error handling a request: b004088fb7cca081
| RestException(statusCode=401, code=NotAuthorized.Account, errorMessage=HTTP 401 Unauthorized, developerMessage=null, logCorrelationId=null)
| at com.appdynamics.analytics.client.common.exceptions.RestExceptionFactory.makeException(RestExceptionFactory.java:44)
| at com.appdynamics.analytics.client.common.RestClientUtils.validateResponse(RestClientUtils.java:260)

[Ryan.Paredez]

Hi @Leila.Sbitri,

Not sure if your controller is on-premise, but here is a Knowledge base article: What should I check if there are gaps in EUM data for an On Prem EUM Server? 

Please let me know if that helped provide any help or insight?

[Leila.Sbitri]

Hi,

our controller is on-premise. I Have verified all the info in the Knowledge base document is all ok but I still have the same problem. 

Thanks

[Ryan.Paredez]

Hi @Leila.Sbitri,

Thanks for letting me know. I don't have anything else to share right now. If I do, I will be sure to share it here. If you happen to find a solution or any new info, please do share it here too.