End User Monitoring (EUM)

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EUM - Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|

EUM - Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|

Hi All!

 

I tried to apply the EUM monitoring to one of my web browser application. 

I can see data on the USer experience tab like Page Request per Minute or Browse/DEvice type.

 

However, I got this error message in the End User Time distribution widget.

 

Failed to connect to the AppDynamics Platform Events Service: Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord

 

I can see this in the controller logs:

 

[#|2019-02-07T08:07:09.609-0500|WARNING|glassfish 4.1|com.appdynamics.ui.controllerWeb.analytics.util.AnalyticsUtil|_ThreadID=47;_ThreadName=http-listener-1(3);_TimeMillis=1549544829609;_LevelValue=900;|Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|#]

From the box where the controller is running I can reach out to the url with curl and got authentication issue which means from network perspective the connection is good:

 

[root@appd logs]# curl https://analytics.api.appdynamics.com/v3/events/browserrecord{"statusCode":401,"code":"NotAuthorized.Account","message":"HTTP 401 Unauthorized","developerMessage":null}[root@appd logs]#

I would appreaciate any hint or guidance how to fix this. 

 

Best Regards,

Sandor

 

 

 

EUM - Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|
1 REPLY 1
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Re: EUM - Could not execute request to https://analytics.api.appdynamics.com/v3/events/browserrecord|

Hi All!

 

Does anyone has any comment regarding this?

We have already double checked the firewall and network and it seems this is not a network related issue.

But apart from the error messages I have shared in the my former post, I did not find anything else.

 

Best,

Sandor