EUM and Analytics (Mobile, Metrics)

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Analytics agent doesn't work

Adventurer

Analytics agent doesn't work

Hi,

 

Analytics agent doesn't start because of the PID issue and it still doesn't work even after the PID was deleted and the process had been restarted.. 

 

"java.lang.RuntimeException: Unable to create file [C:\Standalone\monitors\analytics-agent\analytics-agent.id] to store the process id because it already exists. Please stop any currently running process and delete the process id file"

 

I get this error coming repetively. Can somebody solve this?

 

Thank you,

Hari

Analytics agent doesn't work
2 REPLIES
Community Manager

Re: Analytics agent doesn't work

Hari,

Are you sure that it was deleted/removed from the below location.

 

C:\Standalone\monitors\analytics-agent\analytics-agent.id

 

Can you verify again if this file exists in the above location.

You can share the analytic-agents logs to review it further if the file doesn't exist 

 

 

Regards,

Mohammed Rayan

Adventurer

Re: Analytics agent doesn't work

Hi Mohammed,

 

Yes, It was deleted for sure..
PFA.

Thanks,

Hari