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Aditi.Mishra
Adventurer

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Hi All,

 

I am unable to use global search tab in the AppDynamics console. It is stating " the search service is currently unavailable". Can someone help me to resolve this please?

 

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4 REPLIES 4
Ryan.Paredez
Community Manager

Hi @Aditi.Mishra,

 

Can you tell me what version your Controller # is and if you are on SaaS or on-prem!

 


Thanks,
Ryan, AppDynamics Community Manager



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Aditi.Mishra
Adventurer

Hi @Ryan.Paredez ,

 

Controller version is 4.4.3.4.

It is an on-prem setup.

 

Regards,

Aditi Mishra

Jon.Rigual
New Poster

Were you able to get this resolved? 

 

My users are hitting the same issue.  On-prem and version 4.5.8

Ryan.Paredez
Community Manager

Hi @Jon.Rigual,

 

I did some searching and found this.

 

Can you please try the below and check how it goes

1. Open the events-service-api-store.properties in EventService
2. Check the keys if the  ad.accountmanager.key.controller and ad.accountmanager.key.mds are identical.
3. If not please keep them identical and restart the EventService


Thanks,
Ryan, AppDynamics Community Manager



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