Cisco AppDynamics Community

Anonymous · ‎10-22-2019

Hi All,

I am unable to use global search tab in the AppDynamics console. It is stating " the search service is currently unavailable". Can someone help me to resolve this please?

Ryan.Paredez · ‎10-22-2019

Hi @Anonymous,

Can you tell me what version your Controller # is and if you are on SaaS or on-prem!

Thanks,

Ryan, Cisco AppDynamics Community Manager

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Anonymous · ‎11-25-2019

Hi @Ryan.Paredez ,

Controller version is 4.4.3.4.

It is an on-prem setup.

Regards,

Aditi Mishra

Jon.Rigual · ‎04-27-2020

Were you able to get this resolved?

My users are hitting the same issue. On-prem and version 4.5.8

Ryan.Paredez · ‎04-27-2020

Hi @Jon.Rigual,

I did some searching and found this.

Can you please try the below and check how it goes

1. Open the events-service-api-store.properties in EventService
2. Check the keys if the ad.accountmanager.key.controller and ad.accountmanager.key.mds are identical.
3. If not please keep them identical and restart the EventService

Thanks,

Ryan, Cisco AppDynamics Community Manager

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