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No active user found for the requested resource error in Dashboard

SOLVED

Hi, 

 

We have a dashboard that gains data from many of our health rules and counters which are working and reporting properly but when accessing reports, we get the errors below:

 

 

Screenshot_7.png

 

 

In server log can be found (but we're not using EUM!):

 

[#|2020-01-27T08:23:15.248+0100|INFO|glassfish 4.1||_ThreadID=786;_ThreadName=Thread-10;_TimeMillis=1580109795248;_LevelValue=800;|08:23:15.248 [__ejb-thread-pool6] DEBUG com.appdynamics.eum.client.EUMClient - Request failed:
com.appdynamics.eum.rest.client.exception.UserErrorClientException: ApiError: requestId=null httpStatus=401 apiErrorCode=UNAUTHORIZED userMessage='Credentials are required to access this resource.' additionalInfo=[null]
at com.appdynamics.eum.rest.client.ClientErrorHandler.apiErrorToClientEx(ClientErrorHandler.java:138)
at com.appdynamics.eum.rest.client.ClientErrorHandler.parseHttpEx(ClientErrorHandler.java:151)
at com.appdynamics.eum.rest.client.ClientErrorHandler.wrapException(ClientErrorHandler.java:110)
at com.appdynamics.eum.rest.client.ClientErrorHandler.wrapException(ClientErrorHandler.java:101)
at com.appdynamics.eum.rest.client.RestClient.logAndWrapIntoClientException(RestClient.java:384)
at com.appdynamics.eum.rest.client.RestClient.getWithAuth(RestClient.java:93)
at com.appdynamics.eum.client.EUMClient.getLicense(EUMClient.java:834)

 

 

--------------------

js-lib-body-concat.js:120 $transition is now deprecated. Use $animate from ngAnimate instead.
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/auth?action=login:1 Failed to load resource: the server responded with a status of 499 (CUSTOM)
js-lib-body-concat.js:120 06:17:08 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.getSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:08 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.setSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:08 | ERROR | GLOBAL_LOGGER | Flowmap permissions not being retrieved; using defaults
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
js-lib-body-concat.js:120 06:17:16 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.getSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:16 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.setSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:17:16 | ERROR | GLOBAL_LOGGER | Flowmap permissions not being retrieved; using defaults
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/#/location=APP_EVENT_VIEWER_MODAL&timeRange=Custom_Time_Range.BETWEEN_TIMES.1580274943887.1580273143887.30&application=69&eventSummary=212136564&dbMonitoringMode=false:1 Autofocus processing was blocked because a document already has a focused element.
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: PIE
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 06:57:59 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 07:07:01 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.getSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 07:07:01 | WARN | GLOBAL_LOGGER | MainDashboardControllerBase.setSelectModePreference Warning: Pseudo abstract method invoked.
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 07:07:01 | ERROR | GLOBAL_LOGGER | Flowmap permissions not being retrieved; using defaults
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/restui/event_reactor/create:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 07:45:47 | ERROR | GLOBAL_LOGGER | Server error: At least one action has to be set
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: PIE
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:09:21 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
apm.luxmed.pl/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:27:50 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/widgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: TIMESERIES_GRAPH
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: PIE
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource, widgetType: null
(anonymous) @ js-lib-body-concat.js:120
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
:8090/controller/restui/dashboards/healthListWidgetData:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120
js-lib-body-concat.js:120 08:27:51 | ERROR | GLOBAL_LOGGER | Server error: No active user found for the requested resource
(anonymous) @ js-lib-body-concat.js:120

Tags (2)
No active user found for the requested resource error in Dashboard
2 REPLIES 2
Highlighted
Community Manager

Hi Karol,

 

I did some digging and found some information for you. 

 

This error is thrown when you attempt to access a dashboard that is created by a user(s) who is deleted in the controller. This is supposed to be improved in 4.5.12

For a fix, you can copy the dashboard and it will recreate it with the user who copies it.

 

Can you see if that works?


Thanks,
Ryan, AppDynamics Community Manager




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Highlighted
New Member

Thanks, Ryan.

 

Worked for me! Had to export the dashboard and recreate it by importing it. All good now.