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Business transactions total number of calls sum discrepancy

SOLVED

Business transactions total number of calls sum discrepancy

I am using the sum of Calls/min metric for a business transaction to show in a dashboard.

But for some specific time windows, I get incorrect data.

Eg:

Last 4 hours - 1191

Last 6 hours - 1038

 

Can someone explain how last 6 hours sum can be greater than last 4 hours sum? Or is this a bug?

Is the sum of calls per min not the right way to use?

 

App agent version: 4.5.10.25916

Machine agent version: 4.5.6.1859

Using a SaaS controller

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Business transactions total number of calls sum discrepancy
3 REPLIES 3
New Member

Re: Business transactions total number of calls sum discrepancy

The calls 


@Sanket.Bharaswadkar wrote:

I am using the sum of Calls/min metric for a business transaction to show in a dashboard.

But for some specific time windows, I get incorrect data.

Eg:

Last 4 hours - 1191

Last 6 hours - 1038

 

Can someone explain how last 6 hours sum can be greater than last 4 hours sum? Or is this a bug?

Is the sum of calls per min not the right way to use?

 

App agent version: 4.5.10.25916

Machine agent version: 4.5.6.1859

Using a SaaS controller



@Sanket.Bharaswadkar wrote:

I am using the sum of Calls/min metric for a business transaction to show in a dashboard.

But for some specific time windows, I get incorrect data.

Eg:

Last 4 hours - 1191

Last 6 hours - 1038

 

Can someone explain how last 6 hours sum can be greater than last 4 hours sum? Or is this a bug?

Is the sum of calls per min not the right way to use?

 

App agent version: 4.5.10.25916

Machine agent version: 4.5.6.1859

Using a SaaS controller



@Sanket.Bharaswadkar wrote:

I am using the sum of Calls/min metric for a business transaction to show in a dashboard.

But for some specific time windows, I get incorrect data.

Eg:

Last 4 hours - 1191

Last 6 hours - 1038

 

Can someone explain how last 6 hours sum can be greater than last 4 hours sum? Or is this a bug?

Is the sum of calls per min not the right way to use?

 

App agent version: 4.5.10.25916

Machine agent version: 4.5.6.1859

Using a SaaS controller


The calls/min shows average data .

Re: Business transactions total number of calls sum discrepancy

So what is the way to get total number of transactions?

The business transactions page does show the total calls. I want it to show in a dashboard.

Highlighted
Architect

Re: Business transactions total number of calls sum discrepancy

You should be able to add a Widget to a dashboard with a metric expression.

 

When you're in edit mode on a Dashboard, go to Add Widget > Metric Data > Metric Value > Metric to Display "Select a Metric" > Overall Application Performance or Business Transaction Performance

 

Then either select a Single Metric expression of "Calls per minute" or create your own Metric Expression to display.





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