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Controller (SaaS, On Premises)

my scheduled reports show timezone as GMT +2500 but my time zone is +05:30

Rahul.Jangid
Discoverer

my scheduled reports show timezone as GMT +2500 but my time zone is +05:30

Hi Team,

My scheduled reports show incorrect timezone when triggered. What can be the issue here?

We tried this: " change config param ignoreReportDataTZ to true in default-config.json file at /controller/reporting_service/reports/config/
Restart reporting service and generate report now." but this didnt work.

 

Request your suggestions on the same please? 

My controller is on Windows server.

Details:

AppDynamics Version 4.4.1.0, build 111
Controller Time: 11:09:13AM [GMT+0530] 2018/08/29
Browser Time: 11:09:13AM [GMT+0530] 2018/08/29

  

Best Regards,

Saurabh

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my scheduled reports show timezone as GMT +2500 but my time zone is +05:30
2 REPLIES 2
Yogesh.Chouk
AppDynamics Team

Hi Saurabh,

 

It appears you have hit a limitation with the reporting service on Windows. The reporting service uses a third party library(phantomJS) which has bug in how it processes the timezone flag that leads to this issue. 
As a workaround, the only option is to install the reporting service on a Linux machine. 

The reporting service team is working on revamping this feature in future versions. At the moment, we do not have an ETA for the feature but it is in works. 

 

However, when you change config param ignoreReportDataTZ to true in the default-config.json file and restart reporting service, it should basically ignore UI timezone selection and use controller time. Is this not the case?

Thanks,

Yogesh



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Mohit.Jain
New Poster

Hi Team,

Is there any update on this issue. I am also facing same issue on windows controller. My controller version is 4.5.17.2791

 

Thanks

Mohit Jain