Using http Request Template to raise ticket in ServiceNow

[Radhika.Bhatia]

Hi,

I want to raise tickets in ServiceNow using the HTTP request template in AppDynamics.

Do we need any additional licenses on any of the platforms?

Thank you.

[Ryan.Paredez · Accepted solution]

Hi @Radhika.Bhatia,

We have a great knowledge base article on ServiceNow, which you can find here: How do I use AppDynamics with ServiceNow? 

Please let me know if you found this article helpful. 

[Scott.Stelter]

Hi Radhika,

Did you complete this requirement?  Were you planning to create events or incidents in ServiceNow?

[Radhika.Bhatia]

Hi Scott,

Yes, we were successfully able to raise ServiceNow incidents using HTTP Request templates.

[Ioan.Cozma]

Hi Radhika,

Please let me know if I need to install these packages for ServiceNow integration using HTTP Request templates?

1. App Dynamics for Service Now
2. Data Sync Utility
   
   Thanks,
   Ioan
   
   

[Ryan.Paredez]

Hi @Ioan.Cozma,

Given how old this post is, Radhika may not reply. I wanted to share this article we have on Service Now that you can check out in the meantime.
https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-use-AppDynamics-with-ServiceNow/ta-p/30...

[Radhika.Bhatia]

Hi @Ioan.Cozma,

We did not need to install these packages.

All you need is to create a user in ServiceNow for AppDynamics with admin rights. You can then create an HTTP template with the correct serviceNow URL and this user credentials.

You will also need to provide the ServiceNow mandatory fields and its values in the payload.

Hope this helps!

Regards,

Radhika

[Kavana.Gowda]

Hi @Radhika.Bhatia,

Multiple tickets are getting created for the same issue from Appd.  Is there any way to create the next ticket once the current ticket is resolved for the same issue? or wait for next 24hrs to create the 2nd ticket?

Thank you