Using http Request Template to raise ticket in ServiceNow

[Radhika.Bhatia]

Hi,

I want to raise tickets in ServiceNow using the HTTP request template in AppDynamics.

Do we need any additional licenses on any of the platforms?

Thank you.

[Ryan.Paredez · Accepted solution]

Hi @Radhika.Bhatia,

We have a great knowledge base article on ServiceNow, which you can find here: How do I use AppDynamics with ServiceNow? 

Please let me know if you found this article helpful. 

[Scott.Stelter]

Hi Radhika,

Did you complete this requirement?  Were you planning to create events or incidents in ServiceNow?

[Radhika.Bhatia]

Hi Scott,

Yes, we were successfully able to raise ServiceNow incidents using HTTP Request templates.