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Controller (SaaS, On Premises)

Re: How do I troubleshoot agents not reporting to the Controller?

vikas.rathore
New Poster

Re: How do I troubleshoot agents not reporting to the Controller?

I am getting 

Agent license request denied. Agent type: Server Visibility; Host: xxxxx.ec2.internal; Reason: Not licensed for account error. could someone help me with that.
 
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Re: How do I troubleshoot agents not reporting to the Controller?
3 REPLIES 3
Rajendra.Nautiyal
AppDynamics Team

Hi @vikas.rathore,

 

Do you have a license for the server visibility, as per error it seems you don't have a license for server visibility 

 

Refer the below-mentioned document

https://docs.appdynamics.com/display/PRO45/Server+Visibility 

 

Could you validate whether you have a license for server visibility from the license screen?

 

Regards,

Rajendra

vikas.rathore
New Poster

Yes. I am having 15 days trial. It should have all the licence. 

Rajendra.Nautiyal
AppDynamics Team

Generally, trial license don't have server visibility license could you please check the license screen once and check for the server visibility license unit