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Controller (SaaS, On Premises)

Not receiving e-mail notification for HR violation?

SOLVED
Riyaz.Shaik
Creator

Not receiving e-mail notification for HR violation?

It was working fine. All of a sudden we are not getting e-mail notifications for our app transaction & HR violation notification e-mails. I can see below error in SaaS controller UI.

 

Action Exception: Failed to send policy notification email. Empty email configuration.

(As shown in below picture)

 

Any one got like this error in past?E-Mail Notification Error.JPG

 

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Not receiving e-mail notification for HR violation?
1 REPLY 1
Mark.Byrne
Architect

Hi Riyaz,

 

Yes, this happened to us too.

 

Go to your Email / SMS Configuration settings.

Disable Notifications and Save.

Re-enable Notifications and Save.

 

Mark