.Net Agent install fails in trial SAAS setup

[Oliver.Sonnenfeld]

I am trying to set up a .Net agent in my SAAS AppDynamics Trial. I would need a Controller Certification Authority certificate in order to get it up and running. Could you please provide me this certificate asap?

Thanks.

Oliver

[Brian.Wheeldon]

Hi Oliver,

Sorry you ran into this problem.

From https://docs.appdynamics.com/display/PRO45/Enable+SSL+for+.NET:

• The AppDynamics SaaS Controller uses certificates signed by DigiCert. In some cases, SaaS customers must import the DigiCert root certificates into the Windows Trusted Root Certification Authorities store.

Accordingly, please install the following certificates by running mmc.exe -> File -> Add/Remove Snap-ins - Certificates - Computer Account

• Install in Trusted Root Certification Authorities -https://www.digicert.com/CACerts/DigiCertGlobalRootCA.crt

• Install in Intermediate Certification Authorities - https://www.digicert.com/CACerts/DigiCertSHA2SecureServerCA.crt

Please confirm that you're able to connect to the Controller after installing these certificates.

Regards,

[Oliver.Sonnenfeld]

Hi Brian,

thanks for your reply.

I executed the links you provided. I am receiving a message that the certificates are already installed.

I looked into the install log of the .Net agent and found the following entry:

Error 1625: this installation is forbidden by system policy. contact your system administrator.

Regards

Oliver

[Brian.Wheeldon]

Installing and configuring the .NET agent requires Administrator privileges on the target host.

Regards,

[Miguel.Pedraza]

We made the requested configuration ; however it did not work

[Ryan.Paredez]

Hi @Miguel.Pedraza,

Since there has been no reply here, I would recommend either reaching out to our AppD Rep or creating a support ticket.