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04-19-2022 03:44 AM
While trying to login on controller for first time, all users in account are getting login failed message. Though, users are able to login on Account Management UI.
Kindly help resolve the issue.
Thanks
04-19-2022 09:18 AM - edited 04-19-2022 09:21 AM
Can you share a screenshot of the error message you are getting? I'm also going to raise a ticket with the accounts team, so I will be following up.
[For internal use only: L4A-19572]
Thanks,
Ryan, AppDynamics Community Manager
04-25-2022 10:01 PM
04-26-2022 08:42 AM
Hi @Ashmita.Thapar,
I have shared it with the team. Can you please be prepared to respond back to any follow-up questions?
Thanks,
Ryan, AppDynamics Community Manager
04-27-2022 10:16 AM
Thanks for reaching out. If you are still having issues logging into your controller account, please visit https://help.appdynamics.com/support and file a new support ticket with all the relevant details. The support system uses your account management credentials, so you should be able to login and submit a ticket. This is the best way to ensure engineering takes a look and gets this resolved. We certainly want you to be able to login successfully!
Thanks again,
Bill
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