I'm not able to access AppDynamics controller in Free Trial

[Developer.FXStreet]

Hello,

I've started the Free Trial period but I'm not able to access the Controller (the SaaS portal). I try to input the Account, the Username and the password and it says Login Failed. Moreover, the error that I'm getting according to the Network tab is a 499 Status code:

Please, could you provide any solution?

Other issue tickets: https://community.appdynamics.com/t5/Licensing-including-Trial/Unable-to-start-SaaS-free-trial/m-p/4...

Kind Regards,

Alex.

[Ryan.Paredez]

HI, @Gilliaume.Oosthuizen I have not heard back from the Accounts team. I have pinged them again.

Hi, @Mayur.Muktare I have pinged the Accounts team for you too. I will report back when I hear from them. 

[Ryan.Paredez]

Hi @Gilliaume.Oosthuizen and @Mayur.Muktare 

Are you still having access issues?

[Gilliaume.Oosthuizen]

Hi Ryan

No i did manage to login yesterday - but the free trial has now expired .  Would it be possible to extend the trial for a month 

Regards

Gill

[Ryan.Paredez]

Hi @Gilliaume.Oosthuizen,

I just sent you a PM with some info in it about your Account and logging in. Please check it out. 

[Mostafa.Gawady]

Hello Ryan,
i faced the same issue when trying access to my free trail , can you please advise me to solve this issue ??

[Claudia.Landivar]

Hello, @Mostafa.Gawady 
Can you tell me more about the issue you're having signing in to your Trial account?
- Have you been able to sign in before?
- Where in the process are you hitting a dead end or error?

Best,
Claudia Landivar, AppDynamics Community Manager & Editor