cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I'm not able to access AppDynamics controller in Free Trial

Developer.FXStreet
New Member

Hello,

 

I've started the Free Trial period but I'm not able to access the Controller (the SaaS portal). I try to input the Account, the Username and the password and it says Login Failed. Moreover, the error that I'm getting according to the Network tab is a 499 Status code:

DeveloperFXStreet_0-1655723636667.png

Please, could you provide any solution?

Other issue tickets: https://community.appdynamics.com/t5/Licensing-including-Trial/Unable-to-start-SaaS-free-trial/m-p/4...

 

Kind Regards,

Alex.

13 REPLIES 13

Ryan.Paredez
Community Manager

Hi @Developer.FXStreet,

I've shared this with our Accounts team. I will report back when I hear from them. 


Thanks,
Ryan, AppDynamics Community Manager



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.

Ryan.Paredez
Community Manager

Hi @Developer.FXStreet,

You should now be able to log in. Please give it a try and let me know.


Thanks,
Ryan, AppDynamics Community Manager



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.

I am experience the same issue  

Please advise what to do 

Ryan.Paredez
Community Manager

Hi @Gilliaume.Oosthuizen - please try logging in again - it should be fixed.


Thanks,
Ryan, AppDynamics Community Manager



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.

Still does not work  -  I used account name as per email  and for the user name my email address  and password that i have created as part of the admin  account process

What  username should i use at the login  and what password

 

Now it works, thanks. You should fix the Free trial registration process, it's very frustrating to have this kind of error when trying a new service.

Ryan.Paredez
Community Manager

Hi, @Developer.FXStreet there was a bug that was happening, and the engineering team has fixed it. Thanks for reporting the issue to us on Community so it could be addressed. 

@Gilliaume.Oosthuizen let me look into this and get back to you. 


Thanks,
Ryan, AppDynamics Community Manager



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.

Maybe would be best to delete my account and i will retry signing up for the free trial as i can still not login to the SaaS service

 

Hi Ryan,

I am facing the same issue.

Please, could you provide with a solution.