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06-20-2022 04:16 AM
Hello,
I've started the Free Trial period but I'm not able to access the Controller (the SaaS portal). I try to input the Account, the Username and the password and it says Login Failed. Moreover, the error that I'm getting according to the Network tab is a 499 Status code:
Please, could you provide any solution?
Other issue tickets: https://community.appdynamics.com/t5/Licensing-including-Trial/Unable-to-start-SaaS-free-trial/m-p/4...
Kind Regards,
Alex.
Solved! Go to Solution.
06-20-2022 10:56 AM
I've shared this with our Accounts team. I will report back when I hear from them.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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06-21-2022 09:13 AM
You should now be able to log in. Please give it a try and let me know.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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06-21-2022 11:20 AM
I am experience the same issue
Please advise what to do
06-21-2022 01:42 PM
Hi @Gilliaume.Oosthuizen - please try logging in again - it should be fixed.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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06-22-2022 03:51 AM
Still does not work - I used account name as per email and for the user name my email address and password that i have created as part of the admin account process
What username should i use at the login and what password
06-22-2022 04:07 AM
Now it works, thanks. You should fix the Free trial registration process, it's very frustrating to have this kind of error when trying a new service.
06-22-2022 09:16 AM
Hi, @Developer.FXStreet there was a bug that was happening, and the engineering team has fixed it. Thanks for reporting the issue to us on Community so it could be addressed.
@Gilliaume.Oosthuizen let me look into this and get back to you.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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06-23-2022 11:30 PM
Maybe would be best to delete my account and i will retry signing up for the free trial as i can still not login to the SaaS service
06-24-2022 04:32 AM
Hi Ryan,
I am facing the same issue.
Please, could you provide with a solution.
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