I'm not able to access AppDynamics controller in Free Trial

[Developer.FXStreet]

Hello,

I've started the Free Trial period but I'm not able to access the Controller (the SaaS portal). I try to input the Account, the Username and the password and it says Login Failed. Moreover, the error that I'm getting according to the Network tab is a 499 Status code:

Please, could you provide any solution?

Other issue tickets: https://community.appdynamics.com/t5/Licensing-including-Trial/Unable-to-start-SaaS-free-trial/m-p/4...

Kind Regards,

Alex.

[Ryan.Paredez]

Hi @Developer.FXStreet,

I've shared this with our Accounts team. I will report back when I hear from them. 

[Ryan.Paredez · Accepted solution]

Hi @Developer.FXStreet,

You should now be able to log in. Please give it a try and let me know.

[Gilliaume.Oosthuizen]

I am experience the same issue  

Please advise what to do 

[Ryan.Paredez]

Hi @Gilliaume.Oosthuizen - please try logging in again - it should be fixed.

[Gilliaume.Oosthuizen]

Still does not work  -  I used account name as per email  and for the user name my email address  and password that i have created as part of the admin  account process

What  username should i use at the login  and what password

[Developer.FXStreet]

Now it works, thanks. You should fix the Free trial registration process, it's very frustrating to have this kind of error when trying a new service.

[Ryan.Paredez]

Hi, @Developer.FXStreet there was a bug that was happening, and the engineering team has fixed it. Thanks for reporting the issue to us on Community so it could be addressed. 

@Gilliaume.Oosthuizen let me look into this and get back to you. 

[Gilliaume.Oosthuizen]

Maybe would be best to delete my account and i will retry signing up for the free trial as i can still not login to the SaaS service

[Mayur.Muktare]

Hi Ryan,

I am facing the same issue.

Please, could you provide with a solution.