I'm not able to access AppDynamics controller in Free Trial

[Developer_FXStr]

Hello,

I've started the Free Trial period but I'm not able to access the Controller (the SaaS portal). I try to input the Account, the Username and the password and it says Login Failed. Moreover, the error that I'm getting according to the Network tab is a 499 Status code:

Please, could you provide any solution?

Other issue tickets: https://community.appdynamics.com/t5/Licensing-including-Trial/Unable-to-start-SaaS-free-trial/m-p/4...

Kind Regards,

Alex.

[iamryan]

Hi @Gilliaume.Oosthuizen and @Mayur.Muktare 

Are you still having access issues?

[Gilliaume_Oosth]

Hi Ryan

No i did manage to login yesterday - but the free trial has now expired .  Would it be possible to extend the trial for a month 

Regards

Gill

[iamryan]

Hi @Gilliaume.Oosthuizen,

I just sent you a PM with some info in it about your Account and logging in. Please check it out. 

[Mostafa_Gawady]

Hello Ryan,
i faced the same issue when trying access to my free trail , can you please advise me to solve this issue ??

[Claudia_Landiva]

Hello, @Mostafa.Gawady 
Can you tell me more about the issue you're having signing in to your Trial account?
- Have you been able to sign in before?
- Where in the process are you hitting a dead end or error?

Best,
Claudia Landivar, AppDynamics Community Manager & Editor

[iamryan]

HI, @Gilliaume.Oosthuizen I have not heard back from the Accounts team. I have pinged them again.

Hi, @Mayur.Muktare I have pinged the Accounts team for you too. I will report back when I hear from them. 

[iamryan]

Hi, @Developer.FXStreet there was a bug that was happening, and the engineering team has fixed it. Thanks for reporting the issue to us on Community so it could be addressed. 

@Gilliaume.Oosthuizen let me look into this and get back to you. 

[Gilliaume_Oosth]

Maybe would be best to delete my account and i will retry signing up for the free trial as i can still not login to the SaaS service

[iamryan]

Hi @Gilliaume.Oosthuizen - please try logging in again - it should be fixed.

[Gilliaume_Oosth]

Still does not work  -  I used account name as per email  and for the user name my email address  and password that i have created as part of the admin  account process

What  username should i use at the login  and what password

[Gilliaume_Oosth]

I am experience the same issue  

Please advise what to do 

[iamryan · Accepted solution]

Hi @Developer.FXStreet,

You should now be able to log in. Please give it a try and let me know.

[Developer_FXStr]

Now it works, thanks. You should fix the Free trial registration process, it's very frustrating to have this kind of error when trying a new service.

[iamryan]

Hi @Developer.FXStreet,

I've shared this with our Accounts team. I will report back when I hear from them. 

[Mayur_Muktare]

Hi Ryan,

I am facing the same issue.

Please, could you provide with a solution.