I am trying to add the right variables to fetch AppDynamics health rule data in ServiceNow integration with AppD

[Akhila.Pasula]

Hi, I am using the below payload in the HTTP template for ServiceNow integration:

{

  "caller_id": "AppDynamics API",

  "category": "Application Support",

  "subcategory": "Application Generated Alert",

  "cmdb_ci": "linvm2332",

  "contact_type": "Integration",

  "assignment_group": "L2 APP SUPPORT",

  "short_description": "AppDynamics test - phase 2",

  "description": "AppDynamics test Description  ${policy.name}  ${latestEvent.application.name} ${topSeverity.NotificationSeverity}",

  "severity": "2",

  "impact": "2",

  "u_program_job_name": "App Details",

  "u_reported_by": "AppDynamics API"

}

But the Output is coming as below, instead of the values. Can you please help in using the right data to fetch actual AppDynamics details?

"AppDynamics test Description  Sample Policy Name  ${latestEvent.application.name} ${topSeverity.NotificationSeverity}",

[Ryan.Paredez]

Hi @Akhila.Pasula.,

Have you seen this existing content: 

• https://docs.appdynamics.com/appd/22.x/latest/en/extend-appdynamics/integration-modules/integrate-ap...
• https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-use-AppDynamics-with-ServiceNow/ta-p/30...