cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Not a customer? Start a free trial

Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.

AppDynamics customers and established members should click the sign in button to authenticate.

Controller (SaaS, On Premises)

How do I prevent SocketTimeoutException exceptions from triggering Actions?

Bryan_Martin
Builder

How do I prevent SocketTimeoutException exceptions from triggering Actions?

I'm trying to report errors and exceptions that happen in a test environment into a Slack channel.  Everytime new code is deployed, every instance triggers an error like the following:

Count	Event Type
1	APPLICATION_ERROR
ERROR	Application Error
Thu Aug 31 14:27:51 PDT 2017 | app17 | app17_app17-test-app-1.corp.company.net

SocketTimeoutException: connect timed out

I have tried everything I can think of to prevent these exceptions from triggering Actions.

Screen Shot 2017-09-01 at 9.44.06 AM.pngScreen Shot 2017-09-01 at 9.44.56 AM.pngScreen Shot 2017-09-01 at 9.44.47 AM.png

 

Does this configuration not apply to the Alert & Respond policies?  My controller version is 4.2.15.3, build 41.

 

 

 

By replying you agree to the Terms and Conditions of the AppDynamics Community.
How do I prevent SocketTimeoutException exceptions from triggering Actions?
1 REPLY 1
Neil.Toepfer
Adventurer

I have had some success with integrating with slack. I did this using a slack webhook which was nothing more than just an app I created and enabled the webhook for. You mainly need this to provide the URL with a token to be used by AppDynamics for posting the events. In AppDynamics just create an html request template with the following settings:

 

Request URL method: post

Raw URL: (insert URL for the webhook for your slack app here)

Payload mime type: application/json

 

Here is the json I use, it creates a message with attachments to organize the content, colorizes based on event level (critical, warn, info), and normalizes the html tags in the messages to markdown which slack can display for rich outout.

 

#set( $em = ${latestEvent.eventMessage} )
#set( $em = $em.replace("<b>", "*") )
#set( $em = $em.replace("</b>", "*") )
#set( $em = $em.replace("<br>", "\n") )

#if ( ${latestEvent.tier.name} )#set ( $tier-name = ${latestEvent.tier.name} )#else#set ( $tier-name = "n/a" )#end
#if ( ${latestEvent.node.name} )#set ( $node-name = ${latestEvent.node.name} )#else#set ( $node-name = "n/a" )#end

#if ( ${topSeverity} == "ERROR" )#set ( $severity = "danger" )#end
#if ( ${topSeverity} == "WARN" )#set ( $severity = "warning" )#end
#if ( ${topSeverity} == "INFO" )#set ( $severity = "good" )#end

{
    "attachments": [
        {
            "fallback": "AppDynamics Alert",
            "color": "$severity",
            "pretext": "AppDynamics ${topSeverity} Alert",
            "title": "${latestEvent.deepLink}",
            "title_link": "${latestEvent.deepLink}",
            "text":"${latestEvent.healthRule.name}",
            "mrkdwn_in": ["fields"],
            "fields": [
                {
                    "title": "Severity",
                    "value": "${topSeverity}",
                    "short": true
                },
                {
                    "title": "Application",
                    "value": "${latestEvent.application.name}",
                    "short": true
                },
                {
                    "title": "Tier",
                    "value": "$tier-name",
                    "short": true
                },
                {
                    "title": "Node",
                    "value": "$node-name",
                    "short": true
                },
                {
                    "title": "Message",
                    "value": "$em",
                    "short": false
                }
            ],
            "image_url": "latestEvent.severityImage.deepLink"
        }
    ]
}

I hope this helps you.