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10-05-2020 03:39 AM - last edited on 10-12-2020 08:10 AM by Ryan.Paredez
I would like to integrate AppDynamics and ServiceNow. I have done the below steps:
Downloaded and install The AppDynamics Data Sync Utility. On Synchronize with the CMDB, I see 4 relationships
1.Tier to Tier
2.Tier to Remote (Remote Services)
3.Tier to Application
4.Node-to-Server CI
For Point 4 it says To use this feature, a Machine Agent with Server Visibility enabled must be installed and running on each host that supports an imported AppDynamics Node. See Machine Agent with Server Visibility.
What if I do not have this license? Can I log the ServiceNow tickets without this?
I want to know what exactly this flag "APPDYNAMICS_SIM_ENABLED" drives.
My aim is to just raise a ticket if some health rule violates in AppDynamics.
Any help will be appreciated.
10-12-2020 08:14 AM
Hi @Vinay.Kumar,
Can you please share what documentation you were reading your listed steps from please?
I sent you a private message and shared some additional resources with you when you first posted this, can you confirm if you got it?
We have this Knowledgebase article that covers ServiceNow integration, please let me know if you find it helpful: https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-use-AppDynamics-with-ServiceNow/ta-p/30...
Regarding your question about "APPDYNAMICS_SIM_ENABLED" I found this piece of documentation, which refers to Server Visibility. You can read it here: https://docs.appdynamics.com/display/PRO45/Enable+Server+Visibility
Thanks,
Ryan, Cisco AppDynamics Community Manager
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10-12-2020 09:23 AM - last edited on 10-12-2020 11:14 AM by Ryan.Paredez
I have followed the mentioned page only to set up my prerequisites for Integrating AppDynamics and ServiceNow. However, I did not see any ticket created in my ServiceNow instance.
The web page you mentioned
is not working. Can you please share with me a page where an example is quoted to create a ServiceNow ticket.
Any information and web page or PDF guide will be appreciated and really help me in using your product in our ecosystem.
Regards
Vinay
10-12-2020 12:50 PM
Hi @Vinay.Kumar,
Thanks for highlighting the broken link. I've found out that the correct link should take you here: https://www.appdynamics.com/community/exchange/appdynamics-servicenow-cmdb-integration/
On that link, you can find documentation here: https://docs.appdynamics.com/pages/viewpage.action?pageId=54724098
Please do let me know if this helps.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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10-13-2020 01:54 AM - last edited on 10-13-2020 07:57 AM by Ryan.Paredez
Hi @Ryan.Paredez ,
This is what I am already following. I shall double-check if I missed something.
However, I like to ask is there any example that shows a ticket being logged in Service now from AppDynamics. What I did so far
10-13-2020 08:04 AM
Hi @Vinay.Kumar,
I found this similar community post. In this case, the integration was not working because of a JAVA issue. Check out the full details here: https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/AppDynamics-and-ServiceNow-integrati...
Let me know if you gain any insight from that pos.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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10-15-2020 03:32 AM
10-15-2020 07:37 AM
Hi @Vinay.Kumar,
Thank you for letting me know. If I find any more resources, I will share them here. Let's see if the community can jump in to help.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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