cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Not a customer? Start a free trial

Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.

AppDynamics customers and established members should click the sign in button to authenticate.

Controller (SaaS, On Premises)

Getting an error when trying to run AppDynamics-CMDB-win file

SOLVED
sandeep.s
Builder

Getting an error when trying to run AppDynamics-CMDB-win file

Hi Expert Team, 

 

We're trying to integrate AppDynamics with ServiceNow (Orlando version). 

I got/installed a plugin from ServiceNow store and in step 2 - downloaded the zip file, when trying to run AppDynamics-CMDB-win file it throws me below error.

 

Appdynamics Error.PNG

 

Thanks,
Sandeep

 

^ edited by @Ryan.Paredez - this comment was originally posted on How do I use AppDynamics with ServiceNow? 

 

 

Tags (1)
By replying you agree to the Terms and Conditions of the AppDynamics Community.
Getting an error when trying to run AppDynamics-CMDB-win file
4 REPLIES 4
Ryan.Paredez
Community Manager

Hi @sandeep.s,

 

You mentioned having this issue after step 2, can you share the link to the documentation you were following, please.

 


Thanks,
Ryan, AppDynamics Community Manager



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
sandeep.s
Builder

Hi @Ryan.Paredez 

 

This is the main link and which states to download Data Sync Utility file.

https://docs.appdynamics.com/display/PRO45/Integrate+AppDynamics+with+ServiceNow+CMDB+and+Event+Mana...

 

Data Sync Utility URL : 

https://www.appdynamics.com/community/exchange/appdynamics-servicenow-cmdb-integration/

 

Wondering data Sync Utility file(s) should be installed by AppDynamics team or ServiceNow team. 

Also could enlighten me what are prerequisites from AppDynamics to set up a connection with ServiceNow.  

 

 

Thanks,

Sandeep

ServiceNow Administrator 

 

Ryan.Paredez
Community Manager

Hi @sandeep.s,

 

I have reached out to our Docs team to see if we can get some clarity on the Docs and or the Knowledge article your comment originally appeared on. I will update this thread when I have more info. 


Thanks,
Ryan, AppDynamics Community Manager



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
sandeep.s
Builder

Hi Team , 

Last week our company was able to get hold of AppDynamics expert and had a walk through the documentation . Came to know that these data Utility files will be installing from AppDynamics team end on a server(VM) at the corporate level. Therefore I'm good for now . 

 

Request : In the documentation if possible could team make modification as "categorize the integration steps based on teams(AppDynamics, ServiceNow)" which would be much clear to beginners.

 

Thanks,

Sandeep