Getting 500 Internal Error on Appdynamics SaaS Controller

[Mahendran.Pakkirisamy]

I am unable to access the SaaS controller with 500 Internal Server Error.

How to resolve it ?

[Mahendran.Pakkirisamy]

We are okay. You can delete this current account.

Let us know and we will intiate the New Trail.

[Ryan.Paredez]

Hello @Mahendran.Pakkirisamy,

I have put in the request. I will report back when it's done. Thanks for your patience. 

[Sunil.Agarwal]

@Mahendran.Pakkirisamy ,  Required changes has been made for this account. You can go ahead and request for new trial controller.  Here is the link : https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/getting-started 

[Mahendran.Pakkirisamy]

I have tried to create the Start Trial account. It throws error "eMail" account already exist.

Then I logged in and tried to create new tenant and navigating to same screen.

Could you create me a tenant from the backend ?

[Ryan.Paredez · Accepted solution]

Hi @Mahendran.Pakkirisamy,

I have passed this info along to the Accounts team.

[Mahendran.Pakkirisamy]

I am able to see new controller mapped to my ID. Thanks for your support.

[Mahendran.Pakkirisamy]

Server Visiblity License count was enabled earlier.

But, currently its not enabled.

[Ryan.Paredez]

Hi @Mahendran.Pakkirisamy,

 I have shared this with an internal team. I will report back when I hear something.

[Mahendran.Pakkirisamy]

Any Update on Server Visiblity license ?

[Sunil.Agarwal]

Hi @Mahendran.Pakkirisamy  , You should be having Server Visibility license now, Kindly validate and let us know if you still have any issues?