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Getting 500 Internal Error on Appdynamics SaaS Controller

appdError20230321.png

I am unable to access the SaaS controller with 500 Internal Server Error.

How to resolve it ?

21 REPLIES 21

We are okay. You can delete this current account.

Let us know and we will intiate the New Trail.

Ryan.Paredez
Community Manager

Hello @Mahendran.Pakkirisamy,

I have put in the request. I will report back when it's done. Thanks for your patience. 


Thanks,

Ryan, Cisco AppDynamics Community Manager




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Sunil.Agarwal
AppDynamics Team

@Mahendran.Pakkirisamy ,  Required changes has been made for this account. You can go ahead and request for new trial controller.  Here is the link : https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/getting-started 

I have tried to create the Start Trial account. It throws error "eMail" account already exist.

Then I logged in and tried to create new tenant and navigating to same screen.

Could you create me a tenant from the backend ?

Ryan.Paredez
Community Manager

Hi @Mahendran.Pakkirisamy,

I have passed this info along to the Accounts team.


Thanks,

Ryan, Cisco AppDynamics Community Manager




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I am able to see new controller mapped to my ID. Thanks for your support.

MahendranPakkirisamy_0-1683292087758.png

 

Server Visiblity License count was enabled earlier.

MahendranPakkirisamy_1-1683292126898.png

 

But, currently its not enabled.

Ryan.Paredez
Community Manager

Hi @Mahendran.Pakkirisamy,

 I have shared this with an internal team. I will report back when I hear something.


Thanks,

Ryan, Cisco AppDynamics Community Manager




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Any Update on Server Visiblity license ?

Hi @Mahendran.Pakkirisamy  , You should be having Server Visibility license now, Kindly validate and let us know if you still have any issues?