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03-20-2023 10:13 PM - edited 03-20-2023 10:17 PM
I am unable to access the SaaS controller with 500 Internal Server Error.
How to resolve it ?
Solved! Go to Solution.
03-21-2023 09:36 AM
Thanks for reporting this. I'm going to send you a Private message from the Community to ask for more specific info.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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03-22-2023 12:02 PM
Hi @Mahendran.Pakkirisamy ,
Please recreate this issue and generate HAR file : https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-create-a-HAR-File-to-troubleshoot-web-d...
Submit the ticket to AppD Support with steps to reproduce this issue. How do I submit a Support ticket? An FAQ
03-23-2023 04:50 AM
How to send the HAR file?
03-23-2023 04:54 AM
03-23-2023 03:03 PM
@Mahendran.Pakkirisamy Thank you for providing specifics. We are working to resolve this issue. We'll keep you updated.
03-27-2023 09:41 PM
Any update on the above issue ?
03-27-2023 09:57 PM
03-31-2023 09:42 AM
Hi @Mahendran.Pakkirisamy
Just wanted to let you know that @Sunil.Agarwal and the team are still looking into it. We will be in touch when we have more info.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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04-19-2023 10:55 AM
Sorry, this is taking so long. Would you be okay with us moving forward by having your current account fully deleted so you can start a new trial account from a different computer in hopes that you don't encounter the same error as before?
Please let me know.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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new deep dive videos weekly in the Knowledge Base.
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