Getting 500 Internal Error on Appdynamics SaaS Controller

[Mahendran.Pakkirisamy]

I am unable to access the SaaS controller with 500 Internal Server Error.

How to resolve it ?

[Ryan.Paredez]

Hi @Mahendran.Pakkirisamy,

Thanks for reporting this. I'm going to send you a Private message from the Community to ask for more specific info. 

[Sunil.Agarwal]

Hi @Mahendran.Pakkirisamy , 

Please recreate this issue and generate HAR file : https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-create-a-HAR-File-to-troubleshoot-web-d... 

Submit the ticket to AppD Support with steps to reproduce this issue. How do I submit a Support ticket? An FAQ 

[Mahendran.Pakkirisamy]

How to send the HAR file?

[Mahendran.Pakkirisamy]

[Sunil.Agarwal]

@Mahendran.Pakkirisamy  Thank you for providing specifics.  We are working to resolve this issue.  We'll keep you updated.

[Mahendran.Pakkirisamy]

Any update on the above issue ?

[Sunil.Agarwal]

I appreciate your patience.  We looked into it and found the solution.  We are attempting to resolve this problem.  Following the application of the repair, I'll keep you informed.

[Ryan.Paredez]

Hi @Mahendran.Pakkirisamy 

Just wanted to let you know that @Sunil.Agarwal and the team are still looking into it. We will be in touch when we have more info.

[Ryan.Paredez]

Hi @Mahendran.Pakkirisamy,

Sorry, this is taking so long. Would you be okay with us moving forward by having your current account fully deleted so you can start a new trial account from a different computer in hopes that you don't encounter the same error as before?
Please let me know.