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Controller (SaaS, On Premises)

Events Service is not able to connect to Controller (On-Prem)

Events Service is not able to connect to Controller (On-Prem)

Hello everyone,


when trying to work with Analytics on my AppD on-premises environment, I get the following error. 

Screenshot 2021-04-26 at 11.12.46.png

The IP address of the server, where my Controller and Events-Service are hosted, has changed, that's why the above address  is not valid. The problem is, that the Events Service still makes a reference to the old Controller address. When I open my platform-admin-server.log file, I get the following exception: 

Screenshot 2021-04-26 at 11.19.35.png

How can I change the Controller IP address referenced by my Events Service?


Thanks in advance,



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Events Service is not able to connect to Controller (On-Prem)


When trying to start the Event Service I get the following error message also referring to my old IP-address


Screenshot 2021-04-27 at 10.34.23.pngScreenshot 2021-04-27 at 10.36.01.png


How to change this address?





I did not find a solution for the problem. I just decided to reinstall the whole platform. The drawback is that all agents are being removed. I guess there has to be a better way.