Enterprise Console service is not starting in windows

[sundaravel.rajendran]

DEBUG [2021-06-30 09:23:50,172] org.apache.tomcat.jdbc.pool.ClassLoaderUtil: Attempting to load class[com.mysql.cj.jdbc.Driver] from sun.misc.Launcher$AppClassLoader@764c12b6
TRACE [2021-06-30 09:23:50,187] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] obtained in 333 millis
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: statement:[/* ConfigurationStoreDao.get */ select property_key, property_value, property_schema, entity_id, entity_type, last_modified_at from configuration_store where entity_id = ? and entity_type = ? and property_key = ?] took 3 millis
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: ObjectName = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: name = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: Send create notification of object metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: JMX.mbean.registered metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] released
ERROR [2021-06-30 09:23:50,250] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed
! java.lang.NullPointerException: null
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30)
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25)
! at org.skife.jdbi.v2.RegisteredMapper.map(RegisteredMapper.java:35)

[jaganathan.ellappan]

Hi Ryan

We are waiting on approvals to do those steps as it was already in running environment.

thanks

[Ryan.Paredez]

Hi @jaganathan.ellappan,

Thanks for getting back to me! Please report back once you've been able to try it.

[jaganathan.ellappan]

Hey Ryan,

Sure, once it fixed will let you know.

Thanks

[jaganathan.ellappan]

Hi @Hiroki.Ito and @Ryan.Paredez 

Is it possible to uninstall the enterprise console alone without uninstalling other components like controller and controller DB etc. Since we are using SaaS version, all component are installed together in single machine.

Kindly help me on this.

Thanks

[Hiroki.Ito]

Hi @jaganathan.ellappan, 

The page below explains a way to uninstall the enterprise console without uninstalling other components.

You also need to discover existing components after reinstalling enterprise console.

However, this can be complicated and a support engagement could be helpful.

Support is only accessible for non trial/Lite customers.

・Uninstall the Enterprise Console

https://docs.appdynamics.com/21.8/en/application-performance-monitoring-platform/enterprise-console/... 

・Discover Existing Components

https://docs.appdynamics.com/21.8/en/application-performance-monitoring-platform/upgrade-platform-co... 

Best Regards,

Hiroki

[jaganathan.ellappan]

Hi @Hiroki.Ito 

will try this and let you know.

thanks

[Ryan.Paredez]

@jaganathan.ellappan  we're you able to try out @Hiroki.Ito latest suggestion?

[jaganathan.ellappan]

Hi @Hiroki.Ito and @Ryan.Paredez 

Does this affect database if uninstall the enterprise console.

Is there any solution that can upgrade without service started. 

thanks

[Hiroki.Ito]

Hi @jaganathan.ellappan ,

This uninstalls enterprise console DB but not controller DB.

You can take backups for enterprise console DB and controller DB before uninstalling enterprise console.

・For enterprise console DB

https://docs.appdynamics.com/21.9/en/application-performance-monitoring-platform/enterprise-console/... 

・For controller DB

https://docs.appdynamics.com/21.9/en/application-performance-monitoring-platform/planning-your-deplo... 

> Is there any solution that can upgrade without service started.

Do you mean upgrade enterprise console without running it?

As written in the document below, enterprise console needs to be running to upgrade it.

https://docs.appdynamics.com/21.9/en/application-performance-monitoring-platform/enterprise-console/... 

> Make sure your Enterprise Console is running before you run the upgrade. This is to validate the Database Root User Password and Platform Admin Database Password. You will need to input the passwords when upgrading through the GUI.

Best Regards,

Hiroki

[jaganathan.ellappan]

hi @Hiroki.Ito 

Thanks but the issue is enterprise console service is not running and enterprise console DB service is running good! 

Will even try this and let you know what I get.

thanks