Enterprise Console service is not starting in windows

[sundaravel.rajendran]

DEBUG [2021-06-30 09:23:50,172] org.apache.tomcat.jdbc.pool.ClassLoaderUtil: Attempting to load class[com.mysql.cj.jdbc.Driver] from sun.misc.Launcher$AppClassLoader@764c12b6
TRACE [2021-06-30 09:23:50,187] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] obtained in 333 millis
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: statement:[/* ConfigurationStoreDao.get */ select property_key, property_value, property_schema, entity_id, entity_type, last_modified_at from configuration_store where entity_id = ? and entity_type = ? and property_key = ?] took 3 millis
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: ObjectName = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: name = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: Send create notification of object metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: JMX.mbean.registered metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] released
ERROR [2021-06-30 09:23:50,250] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed
! java.lang.NullPointerException: null
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30)
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25)
! at org.skife.jdbi.v2.RegisteredMapper.map(RegisteredMapper.java:35)

[Ryan.Paredez]

Hi @sundaravel.rajendran,

Please check out this Documentation. It focuses on installing, but perhaps there is information there that will help out. If you are able to learn anything from that documentation, please share it with a reply back to this post.

https://docs.appdynamics.com/4.5.x/en/appdynamics-application-performance-monitoring-platform/enterp...

[sundaravel.rajendran]

Hi  Ryan,
Thanks for replying. Unfortunately, the documentation doesn't talk anything about the issue that we are facing. 
We get error that is more specific to the encryption service and Credential store. I know there are documents for controller, EUM server. But, by any chance do you have any documents that gives us the steps to create/update the credentials store for enterprise console or specific to the below error message.

TRACE [2021-07-01 09:54:08,279] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@5be4be74] released
ERROR [2021-07-01 09:54:08,279] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed
! java.lang.NullPointerException: null
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30)
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25)

Thanks.

[Ryan.Paredez]

Hi @sundaravel.rajendran,

Would this be it? https://docs.appdynamics.com/21.5/en/application-performance-monitoring-platform/secure-the-platform...

[jaganathan.ellappan]

Hi Ryan,

We tried this already. This link is specific to the Secure Credential Store of Controller and not for Enterprise Console. We are looking more specific to Enterprise Console.

Thanks.

[Ryan.Paredez]

Hi @jaganathan.ellappan 

Thanks for letting me know. Let's see if the community can jump in and help out.

[jaganathan.ellappan]

Hi Ryan

Yet we are facing issue with enterprise console. Is there any playbook available for enterprise console upgrade in windows.

Thanks

[Ryan.Paredez]

Hi @jaganathan.ellappan,

I found this in our Documentation as well.

"Yes, it is, but there are several differences between the Linux and Windows deployment. First, the platform components (Controller, MySQL database, Events Service, and EUM Server) all have to be installed on the same machine for Windows. The second difference is that the Enterprise Console on Windows does not support Controller High Availability. Finally, on Windows, you do not have the replication of the MySQL database and cannot install a second node through the Enterprise Console. On Linux, it is recommended to have at least three node clusters for the Events Service. "

https://docs.appdynamics.com/21.7/en/application-performance-monitoring-platform/enterprise-console

Let me know if that helps!

[Hiroki.Ito]

Hi @sundaravel.rajendran , @jaganathan.ellappan ,

If possible, could you please uninstall enterprise console, make sure platform-admin folder and platform-admin/.appd.scs file are deleted, and then try to install enterprise console again?

This error may happen during initialization when reading the .appd.scs file and data from the database.

Initializing the .appd.scs file and the database setting may solve the issue.

Even if that doesn't help, I recommend you to raise a support ticket.

https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-submit-a-Support-ticket-An-FAQ/ta-p/289...

In addition, if you raise a support ticket, could you please share any learnings/outcomes with your conversation with support?

Best Regards,

Hiroki

[Ryan.Paredez]

Hi @sundaravel.rajendran, @jaganathan.ellappan 

We're you able to try the fresh install that @Hiroki.Ito suggested? Please let us know!