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02-25-2020 08:09 AM - last edited on 06-23-2020 08:43 AM by Ryan.Paredez
Hi,
We have had a "From Address" specified in our email configuration for some time.
Recently I realised that we were no longer receiving emails. I could see alerts being sent and in the actions section it was saying that emails were sent but none were being received.
I checked with the administrators of the mail gateway in our company in case they had been put in quarantine but that was not happening.
I did a bit of searching and came across this community post which says "The from address field should be empty" so even though we did not have the same issue (having tried with a number of external email addresses) and this contradicts the documentation and our previous experience I tried removing the "From Address" config. Once this was done we started to receive emails.
Is there a new issue with configuring the "From Address"? We would like to go back to specifying the "Mail From" address if possible.
Regards,
Kevin
03-02-2020 02:27 PM
Hi Kevin,
We have updated step 3 in the documentation to:
Do let us know if this helps.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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06-23-2020 07:11 AM
Hi Ryan,
I have tried #1, but it did not send mail from noreply@<yoursaasprefix>.saas.appdynamics.com.
06-23-2020 08:45 AM
Hi @Deepika.Singh,
I tried clicking on the document that @Kevin.Cross shared, but it seems like it's being edited right now, so I can't review its contents. When was the last time you were able to view that document?
Thanks,
Ryan, Cisco AppDynamics Community Manager
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06-24-2020 12:57 AM
hi Ryan,
I am facing an issue wrt email configuration. I searched for the community & found this thread.
I have not gone through the document though. Just trying out things based on what users/SMEs are suggesting in these threads.
06-24-2020 01:05 PM
Hi @Deepika.Singh,
Can you see if this AppD Docs page helps you out: https://docs.appdynamics.com/display/PRO45/Enable+an+Email+Server
If it does, please do share what you learned back on this post.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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