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Email template custom variables don´t appear on already created action

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Dear All, 

We have set up an email template and we have created an email action using this template.

Once we have done this, we have added a custom variable on the email template, but this variable doesn´t appear on the action created that uses this email template, so we can´t establish any value on this variable.


Is it necessary to create a new action every time a custom variable is added to the email template? Have we done something wrong?


The controller version is 4.3.


Thanks in advance for the kind cooperation.




AppDynamics Team


Please find the following document regarding the custom templet variables.


Could you verify if the test templet is working for you?


Please find the following document regarding predefined custom templating variables -


Screen Shot 2018-05-22 at 2.33.21 PM.png

Once you save the templet you can test it, is test templet working? Could you elaborate the issue you are facing, screenshots will help.



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