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Controller (SaaS, On Premises)

Controller server don´t start

SOLVED
Thomas.Mellberg
Voyager

Controller server don´t start

Hi 

 

I´am new in Appdynamics have some problem after shutdown (./stopController.sh) it wont start anymore or it seems to start but it dosen´t work when i try to connect to the console i get http error 500 and i get this messagen in the server.log

 

[#|2017-04-24T13:43:51.174+0200|SEVERE|glassfish 4.1|javax.enterprise.system.core|_ThreadID=31;_ThreadName=RunLevelControllerThread-1493034179004;_TimeMillis=1493034231174;_LevelValue=1000;
_MessageID=NCLS-CORE-00026;|Exception during lifecycle processing
org.glassfish.deployment.common.DeploymentException: Error in linking security policy for controller -- Inconsistent Module State
at com.sun.enterprise.security.ee.SecurityUtil.linkPolicyFile(SecurityUtil.java:336)
at com.sun.enterprise.security.ee.SecurityDeployer.linkPolicies(SecurityDeployer.java:319)
at com.sun.enterprise.security.ee.SecurityDeployer.access$100(SecurityDeployer.java:87)
at com.sun.enterprise.security.ee.SecurityDeployer$AppDeployEventListener.event(SecurityDeployer.java:145)
at org.glassfish.kernel.event.EventsImpl.send(EventsImpl.java:131)
at org.glassfish.internal.data.ApplicationInfo.load(ApplicationInfo.java:328)
at com.sun.enterprise.v3.server.ApplicationLifecycle.deploy(ApplicationLifecycle.java:496)
at com.sun.enterprise.v3.server.ApplicationLoaderService.processApplication(ApplicationLoaderService.java:406)
at com.sun.enterprise.v3.server.ApplicationLoaderService.postConstruct(ApplicationLoaderService.java:243)
at org.jvnet.hk2.internal.ClazzCreator.postConstructMe(ClazzCreator.java:326)
at org.jvnet.hk2.internal.ClazzCreator.create(ClazzCreator.java:374)
at org.jvnet.hk2.internal.SystemDescriptor.create(SystemDescriptor.java:471)
at org.glassfish.hk2.runlevel.internal.AsyncRunLevelContext.findOrCreate(AsyncRunLevelContext.java:228)
at org.glassfish.hk2.runlevel.RunLevelContext.findOrCreate(RunLevelContext.java:85)
at org.jvnet.hk2.internal.Utilities.createService(Utilities.java:2072)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:114)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:88)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.oneJob(CurrentTaskFuture.java:1213)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.run(CurrentTaskFuture.java:1144)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java)
at java.lang.Thread.run(Thread.java:745)
|#]

 

[#|2017-04-24T13:43:51.175+0200|SEVERE|glassfish 4.1|javax.enterprise.system.core|_ThreadID=31;_ThreadName=RunLevelControllerThread-1493034179004;_TimeMillis=1493034231175;_LevelValue=1000;|Exception while loading the app|#]

 

[#|2017-04-24T13:43:51.266+0200|SEVERE|glassfish 4.1|javax.enterprise.web|_ThreadID=31;_ThreadName=RunLevelControllerThread-1493034179004;_TimeMillis=1493034231266;_LevelValue=1000;_MessageID=AS-WEB-GLUE-00192;|Undeployment failed for context /controller|#]

 

//Thomas

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Controller server don´t start
3 REPLIES 3
Rajesh.Putta
AppDynamics Team

Hi Thomas,

 

Can you please do a stepwise restart of controller and let us know your observations.

 

  1. Stop the controller app-server
    /controller/bin/controller.sh stop-appserver

  2. Stop the DB
    /controller/bin/controller.sh stop-db

  3. Make sure that the mysql and java processes are not running on the machine, if it exists, kill them. Below command should not return any process:
    ps -ef | grep java
    ps -ef | grep mysql

  4. Start the DB
    /controller/bin/controller.sh start-db

  5. Start the controller app-server
    /controller/bin/controller.sh start-appserver

This should hopefully fix the issue.


Let us know how it goes. Please wait for 10-15 mins once you see the controller has started message after you run point #5. 

 

One reason where you see HTTP 500 error is that controller could be in a state of warming up and it might take controller to do some house keeping tasks related to database. During that time, you could expect to see HTTP 500

 

Thanks

Rajesh

Thomas.Mellberg
Voyager

Hi

 

I reinstalled the controller and now it works fine.

 

//Thomas

Rajesh.Putta
AppDynamics Team

Hi Thomas,

 

Glad to hear this good news.

 

Thanks

Rajesh