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Controller (SaaS, On Premises)

Cannnot Upgrade Enterprise console version

SOLVED
Tadeu.Alves
New Poster

Cannnot Upgrade Enterprise console version

Hi there everyone,


Today i'm trying to update my Enterprise Console to the latest version, right now i'm using the AppDynamics Version 20.7.0-22903.


Downloaded the Enterprise Console 21.4.6
that is the latest version avaliable from my management interface


Following all steps i got stuck in this action:

 

Screenshot_20210922_184755.png

 

The the database is running without errors, i can access the controller host database at the console host through bash without problems. Even with everything working everytime i try to update or execute the platform-setup-x64-linux-21.4.6.24635.sh script get this message. Is there something more that i can debug to find out what is going on?

Thank you.

 

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Cannnot Upgrade Enterprise console version
6 REPLIES 6
Ryan.Paredez
Community Manager

Hi @Tadeu.Alves,

 

Please check out this AppD documentation we have - https://docs.appdynamics.com/20.x/en/appdynamics-application-performance-monitoring-platform/enterpr...

 

and also the system requirements - https://docs.appdynamics.com/20.x/en/appdynamics-application-performance-monitoring-platform/control...

 

Please let me know if this helps.


Thanks,
Ryan, AppDynamics Community Manager



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Tadeu.Alves
New Poster

Yeah it worked man.

 

Had to change most of the passwords, cause someone changed and didn't leave the right credentials...

Ryan.Paredez
Community Manager

Hi @Tadeu.Alves,

 

Thanks for following back up! Glad to see its working now.


Thanks,
Ryan, AppDynamics Community Manager



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Tadeu.Alves
New Poster

Yeah great to see that it's not complicated if you have all the credentials...

 

O yeah do you know what could be that my controller is critical in console even if everything is working fine?

 

apm.jpg

 

and thanks again for the help!!!

Ryan.Paredez
Community Manager

Hey @Hiroki.Ito,

 

Do you happen to know anything about @Tadeu.Alves recent comment above?


Thanks,
Ryan, AppDynamics Community Manager



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Hiroki.Ito
AppDynamics Team

Hi @Tadeu.Alves ,

CC: @Ryan.Paredez ,

 

There can be several reasons, so it may be necessary to investigate the log of enterprise console.
Could you please check <ec_home>/platform-admin/logs/platform-admin-server.log ?
You may see logs like "Discovered Primary controller health status on host '<hostname>': UNHEALTHY."
Could you please check if there are any ERROR or suspicious logs around that line and share the result?

If there is a line like "Controller status check failed for the url http://<hostname>:8090/controller/rest/serverstatus" could you also share the result of curl command to the url?
curl -v http://<hostname>:8090/controller/rest/serverstatus

Best Regards,
Hiroki

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