Not a customer? Click the 'Start a free trial' link to begin a 30-day SaaS trial of our product and to join our community.
Existing Cisco AppDynamics customers should click the 'Sign In' button to authenticate to access the community
04-12-2018 10:08 PM
Hello Experts,
We are testing the AppDynamics (we have on premises controller) integration with ServiceNow for creating incidents on health rule violation events. For that we referenced the following link https://community.appdynamics.com/t5/Knowledge-Base/How-to-use-AppDynamics-with-ServiceNow/ta-p/3009....
We have defined the action and policy for a health rule violation.
But, when the violation event is occuring, it is not generating any incidents in SNOW and summary states that "Action servicenow-api-alert failed.".
While checking in the server.log we observed the following error :-
[#|2018-04-13T10:15:07.677+0530|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.action.CustomActionManagerBean.MARKED|_ThreadID=93;_ThreadName=p: thread-pool-1; w: 1;_TimeMillis=1523594707677;_LevelValue=900;|Action servicenow-api-alert failed. {ACTION=[2]}
com.singularity.ee.controller.api.exceptions.IllegalOperationException: com.singularity.ee.controller.api.exceptions.IllegalObjectStateException: Process [servicenow-api-alert] Exited with error code 1
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeCustomActionCommandList(CustomActionManagerBean.java:831)
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.execute(CustomActionManagerBean.java:1015)
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.execute(CustomActionManagerBean.java:137)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.appdynamics.platform.MethodExecutionTimeReporterEJBInterceptor.intercept(MethodExecutionTimeReporterEJBInterceptor.java:33)
at sun.reflect.GeneratedMethodAccessor487.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.appdynamics.platform.KRolesInterceptor.methodInterceptor(KRolesInterceptor.java:52)
at sun.reflect.GeneratedMethodAccessor316.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doCall(SystemInterceptorProxy.java:163)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:140)
at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:212)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:88)
at com.sun.proxy.$Proxy465.execute(Unknown Source)
at com.singularity.ee.controller.beans.action.ActionExecutorBean.handleAction(ActionExecutorBean.java:352)
at com.singularity.ee.controller.beans.action.ActionExecutorBean.executeEventNotificationActions(ActionExecutorBean.java:229)
at sun.reflect.GeneratedMethodAccessor693.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doCall(SystemInterceptorProxy.java:163)
at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:140)
at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:212)
at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:88)
at com.sun.proxy.$Proxy376.executeEventNotificationActions(Unknown Source)
at com.singularity.ee.controller.beans.action.EventActionMessage.doUnitOfWork(EventActionMessage.java:134)
at com.singularity.ee.controller.beans.shared.NoTxnUnitOfWorkProcessorBean.onMessage(NoTxnUnitOfWorkProcessorBean.java:86)
at sun.reflect.GeneratedMethodAccessor681.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
at org.glassfish.ejb.mdb.MessageBeanContainer.deliverMessage(MessageBeanContainer.java:1219)
at org.glassfish.ejb.mdb.MessageBeanListenerImpl.deliverMessage(MessageBeanListenerImpl.java:81)
at com.sun.enterprise.connectors.inbound.MessageEndpointInvocationHandler.invoke(MessageEndpointInvocationHandler.java:171)
at com.sun.proxy.$Proxy902.onMessage(Unknown Source)
at com.sun.messaging.jms.ra.OnMessageRunner.run(OnMessageRunner.java:283)
at com.sun.enterprise.connectors.work.OneWork.doWork(OneWork.java:107)
at com.sun.corba.ee.impl.threadpool.ThreadPoolImpl$WorkerThread.performWork(ThreadPoolImpl.java:497)
at com.sun.corba.ee.impl.threadpool.ThreadPoolImpl$WorkerThread.run(ThreadPoolImpl.java:540)
Caused by: com.singularity.ee.controller.api.exceptions.IllegalObjectStateException: Process [servicenow-api-alert] Exited with error code 1
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeProgram(CustomActionManagerBean.java:755)
at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeCustomActionCommandList(CustomActionManagerBean.java:829)
... 126 more
|#]
So, we are sort of stuck here. Please let us know if we have missed any configuration. Also don't know if the attached extention in the above link is supported to the AppDynamics version - 4.3.0.4.
Thanks,
Varun
Solved! Go to Solution.
04-15-2018 10:13 PM
Issue was caused because of java version mismatch, post updated the java version resolved the issue.
Thanks,
Varun
User | Count |
---|---|
1 | |
1 | |
1 | |
1 | |
1 |
Thank you! Your submission has been received!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form