AppDynamics Integration with ServiceNow Event Management

[pragya.srivastava]

How do I integrate AppDynamics with ServiceNow without using any plugin. Can I integrate AppDynamics with ServiceNow using custom rest API and how?

[Ryan.Paredez]

Hi @pragya.srivastava,

Thanks for asking your question on the Community. I found some existing content that might be helpful. Please check it out and let me know.

https://docs.appdynamics.com/appd/20.x/en/extend-appdynamics/integration-modules/integrate-appdynami...

https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-use-AppDynamics-with-ServiceNow/ta-p/30...

[Haluk Yaşar.Erol]

If the integration with Servicenow and appdynamics API is complete, can you share sample api queries?

[Shubhankar.Yash]

@Haluk Yaşar.Erol Our integration with ServiceNow is at 2 levels:

1. CMDB Integration - Using this, you can send the topology data from AppDynamics to ServiceNow and use it for event correlation. The documentation is https://docs.appdynamics.com/appd/22.x/latest/en/extend-appdynamics/integration-modules/integrate-ap...
2. Events Integration - This can be done using our HTTP Request Action feature and works with or without the above CMDB integration. For this, you need to use the ServiceNow events API. The URL is https://<your-instance>.service-now.com/em_event.do?JSONv2&sysparm_action=insertMultiple. You need to add your auth details as well in the HTTP Template. I am also attaching the payload body in this post. You need to replace the payload at some places with your own details.

[Haluk Yaşar.Erol]

hi @Shubhankar.Yash Thanks!!!!
Really thank you!

I worked hard on the integration of service now, but there were points where I couldn't progress because there was no event manager.

I would like to summarize the integration that I want to do and request your information and support about it.

To give an example, based on the application, the response time and call min of the BTs for the last 1 month;

Critical = CPM >10 AVG >3ms
Minor= CPM >10 AVG 1 - 3ms, CPM >1 avg >5ms
Warning = CPM 1-10 Avg 1-5ms

I want to report monthly as I wrote above and forward the results to the software teams as an incident.

I'm not a programmer, I don't know some things I don't understand, so I'm sorry. I'm trying to develop in Python. I created the appagent list myself with python. I'll try to do this in python as well.
I look forward to your thoughts and support.

[Shubhankar.Yash]

@Haluk Yaşar.Erol AppDynamics allows you to set alerts for warning & critical conditions using the "Health Rules" feature in the "Alert & Respond" section. Unfortunately, we don't have any "minor" bucket and so, you would only have warning & critical.

AppDynamics also has a "Dashboards & Reports" section which will enable you to send monthly reports to the relevant team.