AppD is not getting installed properly

[unixgeek]

Hi,

I am trying install AppDynamics as Demo on one Linux VM, it has 2 Core + 4 GB RAM.
Installer is getting stucked at "Verifying the Controller server status..."
After 2 hrs it brings the prompt back saying Installation Finished. But it does not start http listner on 8090.

In /opt/appdynamics/controller/.install4j/installation.log, got below errors:

....

....

Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Timed out waiting for the Controller to start!
Action completed at Thu Jul 13 13:17:24 UTC 2017
[ERROR] com.install4j.runtime.beans.actions.control.RunScriptAction [ID 53625]: Execute action not successful after 2702752 ms
[INFO] com.install4j.runtime.beans.screens.CustomizableProgressScreen [ID 355]: Canceled
cleaning up
Finished

In /opt/appdynamics/controller/logs/server.log, I am getting below logs repeately:
   [#|2017-07-12T06:26:59.052+0000|INFO|glassfish
   4.1|com.appdynamics.licensing.file.LicenseFileReader|_ThreadID=121;_ThreadName=Timer-
   3;_TimeMillis=1499840819052;_LevelValue=800;|Successfully read the license file|#]

   [#|2017-07-12T06:26:59.059+0000|INFO|glassfish
   4.1|com.singularity.ee.controller.beans.license.n|_ThreadID=121;_ThreadName=Timer-
   3;_TimeMillis=1499840819059;_LevelValue=800;|No account found for copying license file to|#]

In /opt/appdynamics/controller/logs/startAS.log, got below logs:
Waiting for domain1 to start ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Command start-domain failed.


Also in /opt/appdynamics/controller/appserver/glassfish/domains/domain1/logs/server.log getting below logs:
   [2017-07-12T06:19:34.912+0000] [glassfish 4.1] [SEVERE] [AS-WEB-GLUE-00167] [javax.enterprise.web._vs.server] [tid: _
   ThreadID=18 _ThreadName=Thread-19] [timeMillis: 1499840374912] [levelValue: 1000] Error adding HttpProbes. NetworkListener
   http-listener-1s GrizzlyProxy is NULL

  [2017-07-12T06:19:34.914+0000] [glassfish 4.1] [SEVERE] [AS-WEB-GLUE-00167] [javax.enterprise.web._vs.server] [tid: _
  ThreadID=18 _ThreadName=Thread-19] [timeMillis: 1499840374914] [levelValue: 1000] Error adding HttpProbes. NetworkListener
  http-listener-2s GrizzlyProxy is NULL

Any idea about this issue.

I tried multiple times but still facing this issue. 
Note that this is OpenStack Linux VM.  

I could successfully test on VirtualBox local VM.

Regards

[Ravi.Biradar]

Can you provide below details to assist you on this?

1)Controller/install.log

2)Controller/.install4j/installation.log

3)Controller/logs/server.log

4)Login to controller datbase and send below query details.

Controller/bin/controller.sh  login-db

Mysql> select * from account \G;

[unixgeek]

Hi
Thanks for replying.

Please find attached files as requested.
Also have a look at install command output.

Regards

[Post edited by @Ryan.Paredez to remove attached log file. If you do share a Log file, make sure you redact any sensitive information from the file]

[Ravi.Biradar]

Installation has not completed successfully and there is no account created for the user, only system account is present in database. So please delete the complete controller directory and re-install the controller and see if it succeeds.

mysql> select * from account \G;
*************************** 1. row ***************************
                           id: 1
                  account_key: 10a4f4a2-5cfa-11e7-8039-005056863b50
                      version: 0
                         name: system
          global_account_name: system_10a4f4a2-5cfa-11e7-8039-005056863b50
                 display_name: system
               controller_url: NULL
       notification_config_id: NULL
saml_authentication_config_id: NULL
        ldap_configuration_id: NULL
       security_provider_type: INTERNAL
                   access_key: -001-24-mykoN6eQJKVvbtzwvq2lqw==45omhEZkWhLRZqbXnDcYog==
              expiration_date: 2145916800000
    coradiant_integration_url: NULL
coradiant_integration_enabled: 0
                      edition: ENTERPRISE
          start_date_of_trial: NULL
            end_date_of_trial: NULL
               original_email: NULL
          original_first_name: NULL
           original_last_name: NULL
        original_company_name: NULL
                    timestamp: 1
                      deleted: 0
             marked_for_purge: 0
             eum_account_name: NULL
        eum_cloud_license_key: NULL
        eum_event_service_key: NULL
    initialized_with_licenses: 0
     require_strong_passwords: 0
            encryption_scheme: scs
                   created_on: 1
1 row in set (0.00 sec)

.  

[unixgeek]

Thanks Ravi.

I did it n number of times. I also tried on new Linux VM.
However facing same issue.

Main issue is it is taking almost an hour or more time at "Verifying controller ...." message.

Regards

Neelesh