Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.
AppDynamics customers and established members should click the sign in button to authenticate.
I am trying to connect to the controller from the agent.
However what is the account access key? I didn't receive it by email. I tried using the account name but am receiving an error
Controller communication failed. Details: The remote server returned an error: (401) Unauthorized.
Please use certmgr.msc to add Controller Certification Authority certificate to
"Trusted Root Certification Authorities" at the computer account (system) level.
Solved! Go to Solution.
The account access key can be found on your Controller via the License Management section. To check what it is go to your Controller GUI, log in, and then click on the cog wheel in the top right-hand corner and then go to License. Once there, then click on the "Account" tab, and then you'll see a hyperlink next to account which will say "show." Click on "show" and you'll get the acess key the controller-info.xml file is expecting, and your account name too, i.e. customer1.
Since this post is from 2019, it's unlikely to get a reply. I would suggest you re-ask this question on the forums so it gets more visibility from the community.
Ryan, Cisco AppDynamics Community Manager
Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
Check out Observabiity in Action
new deep dive videos weekly in the Knowledge Base.