Controller (SaaS, On Premise)

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machine agent not sending matrix to saas controller

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AWS EC2 instance machine agent is not sending the matrix to the controller.

The machine agent is starting up successfully. It connecting to the controller properly during startup. 

But at controller, no matrix is coming, like CPU usages, memory and all.  

The agent is configured properly.

In logs there is no error, At the end of logs, it's giving me data loader is started for { CPU, process. io memory }

But no matrix is visible at the controller.

There is no firewall rule.

 

Please help.

machine agent not sending matrix to saas controller