Controller (SaaS, On Premise)

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Unable to start on-premise controller

Creator

Unable to start on-premise controller

hello everybody, 

since a few days, we have a controller which unable to start.
i saw the event log, i found this : 

Child process [1288 - C:/AppDynamics/Controller/appserver/glassfish/bin/asadmin.bat  start-domain --verbose --domaindir C:/AppDynamics/Controller/appserver/glassfish/domains domain1 ] terminated with 1

 

i am a newbie in AppDynamcis
any suggestions ?

thanks in advance

Unable to start on-premise controller
3 REPLIES 3
Employee

Re: Unable to start on-premise controller

Hi,

 

Did you make any changes and then you are seeing the issue?

Can you please do a stepwise restart of the controller as follows and let us know how it goes.

For windows please use controller.bat

FYI, controller.bat/controller.sh is located under <Controller-install-dir>/bin folder

  1. controller.bat stop-appserver

try connecting to the controller url. You should not be able to connect.

  1. controller.bat stop-db

Make sure all java & mysql process are stopped.

  1. controller.bat login-db

Check if you are able to login. You should not be able to login now.

  1. Now start the controller gracefully using below:

controller.bat start-db

  1. controller.bat login-db

Check if you are able to login. You should be able to login. Then exit mysql prompt.

  1. controller.bat start-appserver

The start up should go fine.

Then try to access the controller

If in case the problem still persists, please send across the following files for review:

1) controller logs ( <controller-install>\logs )

 

Thanks,

Yogesh



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Creator

Re: Unable to start on-premise controller

hi, 
i didn't anything change on my server. 
i did all your instructions, but it's don't work.

please find attached the log files.

 

Kr, 

 

Highlighted
Employee

Re: Unable to start on-premise controller

Hi,

 

We do not see the full server logs in the attached file. Can you please try abovve steps again and then share the complete controller logs in case if you still face an issue.

 

Thanks,

Yogesh



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