Controller (SaaS, On Premise)

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Unable to install on-prem controller

Creator

Unable to install on-prem controller

Hi Team,

I am trying to install on-prem controller. platform-setup-x64-windows-4.4.3.9459. While doing so I am getting error message "Failed to install database..Check the installation log for details." Can any one please guide me what I am doing wrong.

Host Machine configuration:
OS:Windows 7 Professional Service Pack 1

Processor: Pentium(R) Daul core

RAM: 8GB

System Type: 64-bit Operating system

 

Below is the text from log file:

 
stderr output:
---BEGIN---
May 17, 2018 3:35:57 PM com.profesorfalken.wmi4java.WMI4Java getWMIObject
SEVERE: Error calling WMI4Java
com.profesorfalken.wmi4java.WMIException: WMI operation finished in error: 'chcp' is not recognized as an internal or external command,
operable program or batch file.

    at com.profesorfalken.wmi4java.WMIPowerShell.executeCommand(WMIPowerShell.java:49)
    at com.profesorfalken.wmi4java.WMIPowerShell.listObject(WMIPowerShell.java:97)
    at com.profesorfalken.wmi4java.WMI4Java.getWMIObject(WMI4Java.java:277)
    at com.profesorfalken.wmi4java.WMI4Java.getWMIObject(WMI4Java.java:250)
    at com.appdynamics.orcha.modules.utils.OrchaWinMemoryInfo.parseInfo(OrchaWinMemoryInfo.java:37)
    at org.jutils.jhardware.info.memory.AbstractMemoryInfo.getInfo(AbstractMemoryInfo.java:33)
    at com.appdynamics.orcha.modules.utils.WindowsMemoryInfoCollector.<init>(WindowsMemoryInfoCollector.java:22)
    at com.appdynamics.orcha.modules.utils.MemoryUtil.getMemoryInfoCollector(MemoryUtil.java:41)
    at com.appdynamics.orcha.modules.utils.MemoryUtil.getTotalRAM(MemoryUtil.java:55)
    at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getTotalRAMInMB(HostFactsCollectorImpl.java:77)
    at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts(HostFactsCollectorImpl.java:35)
    at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts(HostFactsCollectorImpl.java:23)
    at com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:43)
    at com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:24)
    at com.appdynamics.orcha.shared.OperationExec.execute(OperationExec.java:39)
    at com.appdynamics.orcha.modules.execution.CommandExecutor.execute(CommandExecutor.java:108)
    at com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommandSpec(OrchaCommandExecutor.java:175)
    at com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommand(OrchaCommandExecutor.java:111)
    at com.appdynamics.orcha.core.remote.LocalCmdExecutor.exec(LocalCmdExecutor.java:47)
    at com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:63)
    at com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:33)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

com.appdynamics.orcha.core.exceptions.OrchaRunnerException: Error running playbook
    at com.appdynamics.orcha.core.OrchaRunnerImpl.runPlaybook(OrchaRunnerImpl.java:231)
    at com.appdynamics.orcha.core.OrchaCommand.run(OrchaCommand.java:229)
    at com.appdynamics.orcha.core.OrchaCommand.main(OrchaCommand.java:246)
Caused by: com.appdynamics.orcha.core.exceptions.PlaybookExecutionException: One or more tasks failed:
    at com.appdynamics.orcha.core.executor.DefaultPlaybookExecutor.postProcessFacts(DefaultPlaybookExecutor.java:564)
    at com.appdynamics.orcha.core.executor.DefaultPlaybookExecutor.getFactsParallel(DefaultPlaybookExecutor.java:299)
    at com.appdynamics.orcha.core.executor.DefaultPlaybookExecutor.executeTasksParallel(DefaultPlaybookExecutor.java:182)
    at com.appdynamics.orcha.core.OrchaRunnerImpl.runPlaybook(OrchaRunnerImpl.java:226)
    ... 2 more
    Suppressed: com.appdynamics.orcha.core.exceptions.TaskTargetException:
Task name: Facts collection
Task target: localhost
Task status: STATUS_EXEC_ERROR
Task message: com.profesorfalken.wmi4java.WMIException: com.profesorfalken.wmi4java.WMIException: WMI operation finished in error: 'chcp' is not recognized as an internal or external command,
operable program or batch file.

    at com.profesorfalken.wmi4java.WMI4Java.getWMIObject(WMI4Java.java:292)
    at com.profesorfalken.wmi4java.WMI4Java.getWMIObject(WMI4Java.java:250)
    at com.appdynamics.orcha.modules.utils.OrchaWinMemoryInfo.parseInfo(OrchaWinMemoryInfo.java:37)
    at org.jutils.jhardware.info.memory.AbstractMemoryInfo.getInfo(AbstractMemoryInfo.java:33)
    at com.appdynamics.orcha.modules.utils.WindowsMemoryInfoCollector.<init>(WindowsMemoryInfoCollector.java:22)
    at com.appdynamics.orcha.modules.utils.MemoryUtil.getMemoryInfoCollector(MemoryUtil.java:41)
    at com.appdynamics.orcha.modules.utils.MemoryUtil.getTotalRAM(MemoryUtil.java:55)
    at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getTotalRAMInMB(HostFactsCollectorImpl.java:77)
    at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts(HostFactsCollectorImpl.java:35)
    at com.appdynamics.orcha.modules.modules.HostFactsCollectorImpl.getFacts(HostFactsCollectorImpl.java:23)
    at com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:43)
    at com.appdynamics.orcha.modules.modules.FactsExec.run(FactsExec.java:24)
    at com.appdynamics.orcha.shared.OperationExec.execute(OperationExec.java:39)
    at com.appdynamics.orcha.modules.execution.CommandExecutor.execute(CommandExecutor.java:108)
    at com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommandSpec(OrchaCommandExecutor.java:175)
    at com.appdynamics.orcha.modules.execution.OrchaCommandExecutor.execCommand(OrchaCommandExecutor.java:111)
    at com.appdynamics.orcha.core.remote.LocalCmdExecutor.exec(LocalCmdExecutor.java:47)
    at com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:63)
    at com.appdynamics.orcha.core.executor.TaskExecutor.call(TaskExecutor.java:33)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Caused by: com.profesorfalken.wmi4java.WMIException: WMI operation finished in error: 'chcp' is not recognized as an internal or external command,
operable program or batch file.

    at com.profesorfalken.wmi4java.WMIPowerShell.executeCommand(WMIPowerShell.java:49)
    at com.profesorfalken.wmi4java.WMIPowerShell.listObject(WMIPowerShell.java:97)
    at com.profesorfalken.wmi4java.WMI4Java.getWMIObject(WMI4Java.java:277)
    ... 24 more

        at com.appdynamics.orcha.core.exceptions.PlaybookExecutionException.<init>(PlaybookExecutionException.java:33)
        ... 6 more
---END---
[ERROR] com.install4j.runtime.installer.helper.launching.LaunchHelper: return value is 1
[INFO] com.install4j.runtime.beans.actions.misc.RunExecutableAction [ID 992]: Variable changed: rc-orcha-install-mysql=1[class java.lang.Integer]
[ERROR] com.install4j.runtime.beans.actions.misc.RunExecutableAction [ID 992]: return value is 1
        Execute action not successful after 33786 ms
[INFO] com.install4j.runtime.beans.actions.misc.RunExecutableAction [ID 992]: Action completed at Thu May 17 15:35:57 IST 2018
[INFO] com.install4j.runtime.beans.screens.CustomizableProgressScreen [ID 636]: Canceled
       cleaning up
       Finished

 

Unable to install on-prem controller
2 REPLIES
Discoverer

Re: Unable to install on-prem controller

hi,

 

any update on the issue?

 

Highlighted
Producer

Re: Unable to install on-prem controller

 

See if your PATH environment variable is setup properly. Any system should have atleast the below on PATH

;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;

Add the above if not there.

Once added, open a new cmd / bash and try:

where chcp

It should give the path.