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Unable to connect to the controller

Producer

Unable to connect to the controller

We connect to Appdynamics to SaaS controller on port 80, i was able to send application data to Appdynamics earlier and it was working fine. Now i see below error in logs,  please advice.

 

 

[AD Thread Pool-Global0] 05 Mar 2018 09:48:50,901 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [message redacted to protect privacy] Node Unique Local ID [message redacted to protect privacy], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global0] 05 Mar 2018 09:48:50,901 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global0] 05 Mar 2018 09:48:50,901 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 05 Mar 2018 09:48:54,477 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 05 Mar 2018 09:49:50,911 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 05 Mar 2018 09:49:50,911 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 05 Mar 2018 09:49:50,911 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 05 Mar 2018 09:49:50,911 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [message redacted to protect privacy] Node Unique Local ID [message redacted to protect privacy], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global0] 05 Mar 2018 09:49:50,911 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global0] 05 Mar 2018 09:49:50,911 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 05 Mar 2018 09:49:54,477 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 05 Mar 2018 09:50:50,916 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:50:50,916 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:50:50,916 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 05 Mar 2018 09:50:50,916 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [message redacted to protect privacy] Node Unique Local ID [message redacted to protect privacy], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 05 Mar 2018 09:50:50,916 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 05 Mar 2018 09:50:50,916 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 05 Mar 2018 09:50:54,465 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 05 Mar 2018 09:51:50,930 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:51:50,930 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:51:50,930 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 05 Mar 2018 09:51:50,930 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [message redacted to protect privacy] Node Unique Local ID [message redacted to protect privacy], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 05 Mar 2018 09:51:52,183 ERROR ConfigurationChannel - Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]: org.apache.http.NoHttpResponseException: deloitteapm.saas.appdynamics.com:80 failed to respond
[AD Thread Pool-Global1] 05 Mar 2018 09:51:52,183 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]]
[AD Thread-Metric Reporter0] 05 Mar 2018 09:51:54,476 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 05 Mar 2018 09:52:50,903 INFO ControllerTimeSkewHandler - Controller Time Skew Handler Run Aborted - Skew Check is Disabled
[AD Thread Pool-Global1] 05 Mar 2018 09:52:52,193 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:52:52,193 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:52:52,193 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 05 Mar 2018 09:52:52,193 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [message redacted to protect privacy] Node Unique Local ID [message redacted to protect privacy], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 05 Mar 2018 09:52:52,193 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 05 Mar 2018 09:52:52,193 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 05 Mar 2018 09:52:54,465 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[persistence-thread-1] 05 Mar 2018 09:53:20,575 INFO TransactionMonitor - Creating new BTContext for thread Id [91]
[AD Thread Pool-Global1] 05 Mar 2018 09:53:52,205 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:53:52,205 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:53:52,205 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 05 Mar 2018 09:53:52,205 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [message redacted to protect privacy] Node Unique Local ID [message redacted to protect privacy], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 05 Mar 2018 09:53:52,205 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 05 Mar 2018 09:53:52,205 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 05 Mar 2018 09:53:54,464 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[persistence-thread-2] 05 Mar 2018 09:54:20,582 INFO TransactionMonitor - Creating new BTContext for thread Id [92]
[AD Thread Pool-Global1] 05 Mar 2018 09:54:52,210 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:54:52,210 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 05 Mar 2018 09:54:52,210 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 05 Mar 2018 09:54:52,210 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [message redacted to protect privacy] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 05 Mar 2018 09:54:52,210 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 05 Mar 2018 09:54:52,210 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 05 Mar 2018 09:54:54,468 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 05 Mar 2018 09:55:52,225 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 05 Mar 2018 09:55:52,225 INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 05 Mar 2018 09:55:52,225 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 05 Mar 2018 09:55:52,225 INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name 

Unable to connect to the controller
14 REPLIES 14
AppDynamics Team

Re: Unable to connect to the controller

Hi Kiran,

 

Please let us know if there is any changes made on the controller side or the Agent side and then you started seeing this issue.

Could you please attach the complete agent log folder. Along with that provide the output of 

shell > curl -v https://<domain-name>.saas.appdynamics.com:80 or ping command output.

 

Thanks,

Yogesh



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Producer

Re: Unable to connect to the controller

Hi Yogesh,



It was working fine earlier, it stopped working recently. Attached is the log files folder.



ping deloitteapm.saas.appdynamics.com



Pinging myzgj.x.incapdns.net [message redacted to protect privacy] with 32 bytes of data:

[message redacted to protect privacy]


Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 213ms, Maximum = 215ms, Average = 214ms


I am able to telnet to [message redacted to protect privacy] on port 80.


AppDynamics Team

Re: Unable to connect to the controller

Hi,

 

Could you please attach the agent log as we could see it is missing in your earlier post.

 

Thanks,

Atyuha



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Producer

Re: Unable to connect to the controller

[AD Thread Pool-Global1] 07 Mar 2018 12:36:07,958  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 07 Mar 2018 12:36:10,624 ERROR ConfigurationChannel - Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]: org.apache.http.NoHttpResponseException: deloitteapm.saas.appdynamics.com:80 failed to respond
[AD Thread Pool-Global1] 07 Mar 2018 12:36:10,624  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]]
[AD Thread-Metric Reporter1] 07 Mar 2018 12:36:54,464  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 07 Mar 2018 12:37:10,629  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:37:10,629  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:37:10,629  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 07 Mar 2018 12:37:10,629  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 07 Mar 2018 12:37:10,629  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 07 Mar 2018 12:37:10,629 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 07 Mar 2018 12:37:54,472  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 07 Mar 2018 12:38:10,634  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:38:10,634  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:38:10,634  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 07 Mar 2018 12:38:10,634  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 07 Mar 2018 12:38:10,634  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 07 Mar 2018 12:38:10,634 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter1] 07 Mar 2018 12:38:54,473  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 07 Mar 2018 12:39:10,644  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 07 Mar 2018 12:39:10,644  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 07 Mar 2018 12:39:10,644  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 07 Mar 2018 12:39:10,644  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global0] 07 Mar 2018 12:39:10,644  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global0] 07 Mar 2018 12:39:10,644 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter0] 07 Mar 2018 12:39:54,464  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 07 Mar 2018 12:40:10,654  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 07 Mar 2018 12:40:10,654  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 07 Mar 2018 12:40:10,656  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 07 Mar 2018 12:40:10,656  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global0] 07 Mar 2018 12:40:10,656  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global0] 07 Mar 2018 12:40:10,656 ERROR ConfigurationChannel - Exception: NULL
[AD Thread Pool-Global0] 07 Mar 2018 12:40:35,816  INFO ControllerTimeSkewHandler - Controller Time Skew Handler Run Aborted - Skew Check is Disabled
[AD Thread-Metric Reporter1] 07 Mar 2018 12:40:54,472  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 07 Mar 2018 12:41:10,676  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 07 Mar 2018 12:41:10,676  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 07 Mar 2018 12:41:10,676  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 07 Mar 2018 12:41:10,676  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global0] 07 Mar 2018 12:41:11,877 ERROR ConfigurationChannel - Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]: org.apache.http.NoHttpResponseException: deloitteapm.saas.appdynamics.com:80 failed to respond
[AD Thread Pool-Global0] 07 Mar 2018 12:41:11,877  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Fatal transport error while connecting to URL [/controller/instance/0/applicationConfiguration]]
[AD Thread-Metric Reporter0] 07 Mar 2018 12:41:54,465  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 07 Mar 2018 12:42:11,887  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:42:11,887  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:42:11,887  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 07 Mar 2018 12:42:11,887  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 07 Mar 2018 12:42:11,887  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 07 Mar 2018 12:42:11,887 ERROR ConfigurationChannel - Exception: NULL
[AD Thread-Metric Reporter1] 07 Mar 2018 12:42:54,473  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 07 Mar 2018 12:43:11,903  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:43:11,903  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 07 Mar 2018 12:43:11,903  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:13108, Name:appdynamics.ip.addresses, Value:fe80:0:0:0:6c33:c59b:9f3e:61f5%eth0,fe80:0:0:0:0:5efe:c0a8:68%net3,fe80:0:0:0:44d:e39e:561d:a0ce%wlan0,2001:0:9d38:90d7:476:9a2c:48ac:2cc1,fe80:0:0:0:476:9a2c:48ac:2cc1%net6,192.168.0.104,fe80:0:0:0:3c4a:895a:de0:bd54%wlan1, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 07 Mar 2018 12:43:11,903  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@USHYDBKIRANKUM7:8005], Host Name [USHYDBKIRANKUM7] Node Unique Local ID [Tomcat@USHYDBKIRANKUM7:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]
[AD Thread Pool-Global1] 07 Mar 2018 12:43:11,903  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [deloitteapm.saas.appdynamics.com], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]
[AD Thread Pool-Global1] 07 Mar 2018 12:43:11,903 ERROR ConfigurationChannel - Exception: NULL

Producer

Re: Unable to connect to the controller

Anybody know why the below error is coming? Is it the problem with the account? I am able to telnet the controller on port 80. The integration was working fine, now it stopped working.

 

Below is the error i am getting:

 

[AD Thread Pool-Global0] 09 Mar 2018 08:50:38,351  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]

[AD Thread Pool-Global0] 09 Mar 2018 08:50:38,351  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]

[AD Thread Pool-Global0] 09 Mar 2018 08:50:38,351  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6320, Name:appdynamics.ip.addresses, Value:192.168.0.102,fe80:0:0:0:d5cc:b070:55a2:d156%wlan0,fe80:0:0:0:ed86:cfba:bc2d:41eb%eth1,fe80:0:0:0:1001:79d6:4d90:20be%eth2,fe80:0:0:0:0:5efe:c0a8:66%net1,fe80:0:0:0:5068:8f02:14ce:39c5%wlan1,fe80:0:0:0:6966:e7e0:b37:6a81%eth6, Name:supportsDevMode, Value:true]

[AD Thread Pool-Global0] 09 Mar 2018 08:50:38,351  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [dell] Node Unique Local ID [Tomcat@dell:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]

[AD Thread Pool-Global0] 09 Mar 2018 08:50:38,351  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]

[AD Thread Pool-Global0] 09 Mar 2018 08:50:38,351 ERROR ConfigurationChannel - Exception: NULL

[AD Thread-Metric Reporter1] 09 Mar 2018 08:51:04,358  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.

[AD Thread Pool-Global0] 09 Mar 2018 08:51:38,360  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]

[AD Thread Pool-Global0] 09 Mar 2018 08:51:38,360  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]

[AD Thread Pool-Global0] 09 Mar 2018 08:51:38,360  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6320, Name:appdynamics.ip.addresses, Value:192.168.0.102,fe80:0:0:0:d5cc:b070:55a2:d156%wlan0,fe80:0:0:0:ed86:cfba:bc2d:41eb%eth1,fe80:0:0:0:1001:79d6:4d90:20be%eth2,fe80:0:0:0:0:5efe:c0a8:66%net1,fe80:0:0:0:5068:8f02:14ce:39c5%wlan1,fe80:0:0:0:6966:e7e0:b37:6a81%eth6, Name:supportsDevMode, Value:true]

[AD Thread Pool-Global0] 09 Mar 2018 08:51:38,360  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [message redacted to protect privacy], Host Name [dell] Node Unique Local ID [Tomcat@dell:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]

[AD Thread Pool-Global0] 09 Mar 2018 08:51:38,360  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]

[AD Thread Pool-Global0] 09 Mar 2018 08:51:38,360 ERROR ConfigurationChannel - Exception: NULL

[AD Thread-Metric Reporter1] 09 Mar 2018 08:52:04,361  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.

[AD Thread Pool-Global0] 09 Mar 2018 08:54:01,546  INFO ControllerTimeSkewHandler - Controller Time Skew Handler Run Aborted - Skew Check is Disabled

[AD Thread Pool-Global1] 09 Mar 2018 08:54:01,546  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]

[AD Thread Pool-Global1] 09 Mar 2018 08:54:01,546  INFO KernelProperties - Filtering data with key = [jdk.tls.ephemeralDHKeySize]

[AD Thread Pool-Global1] 09 Mar 2018 08:54:01,546  INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6320, Name:appdynamics.ip.addresses, Value:192.168.0.102,fe80:0:0:0:d5cc:b070:55a2:d156%wlan0,fe80:0:0:0:ed86:cfba:bc2d:41eb%eth1,fe80:0:0:0:1001:79d6:4d90:20be%eth2,fe80:0:0:0:0:5efe:c0a8:66%net1,fe80:0:0:0:5068:8f02:14ce:39c5%wlan1,fe80:0:0:0:6966:e7e0:b37:6a81%eth6, Name:supportsDevMode, Value:true]

[AD Thread Pool-Global1] 09 Mar 2018 08:54:01,546  INFO ConfigurationChannel - Sending Registration request with: Application Name [MyApp], Tier Name [MyTier], Node Name [Tomcat@dell:8005], Host Name [dell] Node Unique Local ID [Tomcat@dell:8005], Version [Server Agent v4.3.7.1 GA #15472 r666c888950068365d8a7d2ec64268aedb53d9b87 13534-4.3.7.next-analytics]

[AD Thread Pool-Global1] 09 Mar 2018 08:54:01,546  WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [message redacted to protect privacy], port[80], exception [Connection back off limitation in effect: /controller/instance/0/applicationConfiguration]

[AD Thread Pool-Global1] 09 Mar 2018 08:54:01,546 ERROR ConfigurationChannel - Exception: NULL

[AD Thread-Metric Reporter0] 09 Mar 2018 08:54:02,964  WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.

Re: Unable to connect to the controller

I'm currently having a similar issue

Discoverer

Re: Unable to connect to the controller

Hi, everybody!

 

Did you solve the issue?

I am facing the same error in one of ours servers:

 

2018-05-15 08:46:26.9604 5600 AppDynamics.Coordinator 1 11 Info CoordinatorService Stopped Machine Agent.
2018-05-15 08:46:28.3175 5600 AppDynamics.Coordinator 1 8 Info CoordinatorService Starting communicator...
2018-05-15 08:46:28.3335 5600 AppDynamics.Coordinator 1 7 Info CoordinatorCommunicator starting named pipe server
2018-05-15 08:46:28.3335 5600 AppDynamics.Coordinator 1 7 Info CoordinatorCommunicator named pipe = \\.\pipe\AppDynamicsAgentIPC
2018-05-15 08:51:26.0453 5600 AppDynamics.Coordinator 1 17 Info ControllerTimeSkewHandler Controller Time Skew Handler Run Aborted - Skew Check is Disabled

AppDynamics Team

Re: Unable to connect to the controller

Anybody? I currently also face this trouble of "Connection back off limitation in effect".

Adventurer

Re: Unable to connect to the controller

I am also facing the same: 

 org.apache.http.NoHttpResponseException: blah.saas.appdynamics.com:443 failed to respond