Controller (SaaS, On Premise)

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SAP ABAP monitoring issues


SAP ABAP monitoring issues



I'm trying to monitor my windows SAP SRM instance using App Dynamics. Http and C++ SDKs are running on linux. I have attached my conf file also. However, /DVD/APPD_STATUS t-code states that my machine agent is accessible but my httpsdk proxy is returning error status (failed to read status). 

My SDK proxy log is showing the following error :


[root@localhost SRMINST00_SRM_SRMINST00_sapsrm_SRM_01]# vi SRMINST00-SRM-SRMINST00_sapsrm_SRM_01.0.log
2018-04-29 23:11:32.269837| 2|httpclient| Not using an HTTP proxy
2018-04-29 23:11:32.269857| 2|env| Starting AppDynamics Agent libagent v4.4.4 v4.4.1.0 SHA (id: )
2018-04-29 23:11:32.269878| 2|env| Instrumenting process 22750 with working directory /opt/appdynamics/appdhttpsdk
2018-04-29 23:11:32.269887| 2|env| Running on OS: Linux (version #1 SMP Thu Jul 6 19:56:57 EDT 2017), CPU architecture x86_64
2018-04-29 23:11:32.269898| 2|env| Controller: turing201804181702087@, ssl: 1
2018-04-29 23:11:32.269908| 2|env| Analytics processor: localhost:9090
2018-04-29 23:11:32.269993| 2|agent| Agent state reset
2018-04-29 23:11:32.270005| 2|env| Application name: SRMINST00
2018-04-29 23:11:32.270011| 2|env| Tier name: SRM
2018-04-29 23:11:32.270018| 2|env| Node name: SRMINST00_sapsrm_SRM_01
2018-04-29 23:11:32.308037| 2|agent| Scheduling new config update request
2018-04-29 23:11:32.309025| 2|httpclient| loading certificate file ./ca-bundle.crt
2018-04-29 23:11:57.354814| 4|httpclient| request had HTTP exception: Error resolving address
2018-04-29 23:11:57.354876| 3|agent| Agent configuration update error {http status 0}


I am able to ping and resolve the SaaS controller from the SDK VM. 


On the SAP server side, I'm seeing the following error logs from application log t-code SLG1 on /DVD/APPD


HTTP response body: {"statusCode":401,"code":"NotAuthorized.Account","message":"HTTP 401 Unauthorized","developerMessage":null}
Exception occured in program name /DVD/APPD_CL_HTTP_CLIENT======CP, include /DVD/APPD_CL_HTTP_CLIENT======CM004, source line 115
HTTP server (URI '/events/query') responded with status code 401 (Unauthorized)
Exception occured in program name /DVD/APPD_CL_HTTP_CLIENT======CP, include /DVD/APPD_CL_HTTP_CLIENT======CM004, source line 131
Failed to connect to Event analytics account turing201804181702087_adf1354b-7ab4-4fe5-b905-459e.
Exception occured in program name /DVD/APPD_CL_EVENT_ANALYTICS==CP, include /DVD/APPD_CL_EVENT_ANALYTICS==CM001, source line 129


conf file is as follows :



Kindly help resolve the issue at the earliest



Hydro Soh Jing Zhou

Tags (2)
SAP ABAP monitoring issues
AppDynamics Team (Retired)

Re: SAP ABAP monitoring issues

Thanks for getting in touch. I will make sure that our sales team gets back to you to help with your testing of our software. I received your email and will reply via that method. 

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