Controller (SaaS, On Premise)

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Remove inactive agents from controller

Remove inactive agents from controller

Hi Team,

 

We owning around 337 application agents and 146 machines agent licences are visible in the SaaS controller and some agents are decommissioned on servers, but still It’s visible in the controller dashboard. Due to this we are unable to register new agents to the controller. Since, allocated license limit exceed.

 

it would be better, if you could help us to remove the old(decommissioned) agents from the controller, so that we can add  the new agents without any issues.

 Thanks,

Ranjith

Remove inactive agents from controller
2 REPLIES 2
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Community Manager

Re: Remove inactive agents from controller

Hi @Ranjith kumar.Mahadevan

 

Please see the following documentation for information on how to remove agents:

 

Hope it helps. Let us know if the instruction given in the doc does not help solve the issue.

 


Thanks,
Radhika P




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Re: Remove inactive agents from controller

Hi Radhika,

 

I've have administrator acccess to SaaS controller , still i couldn't delete the agents .

Bellow is the error snip.

 


error.JPG

 

Thanks,

Ranjith