Controller (SaaS, On Premise)

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Re: How do I troubleshoot agents not reporting to the Controller?

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New Poster

I am getting 

Agent license request denied. Agent type: Server Visibility; Host: xxxxx.ec2.internal; Reason: Not licensed for account error. could someone help me with that.
 
Re: How do I troubleshoot agents not reporting to the Controller?
3 REPLIES 3
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AppDynamics Team

Hi @vikas.rathore,

 

Do you have a license for the server visibility, as per error it seems you don't have a license for server visibility 

 

Refer the below-mentioned document

https://docs.appdynamics.com/display/PRO45/Server+Visibility 

 

Could you validate whether you have a license for server visibility from the license screen?

 

Regards,

Rajendra

New Poster

Yes. I am having 15 days trial. It should have all the licence. 

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AppDynamics Team

Generally, trial license don't have server visibility license could you please check the license screen once and check for the server visibility license unit