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Integrating Appdynamics with Service now only for event management

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Integrating Appdynamics with Service now only for event management

Hello ,

I've a scenario to make an HTTP request from APP'D to trigger an Incident ticket from my inhouse ITSM tool, whenever there is an Healthrule violation happens with some of our critical Business applications.

So i tried creating POST (HTTP request templates) and added JSON payload with predefined variables to interact with my ITSM tool to fill the incident page fields.

But evert time i m running the test, it is giving connection timed out error as follows:

 

 

Error Message: Connect to *****************:443 [**********************/***.9*.39.*6] failed: connect timed out

 

Kindly Advice.

 

Thanks and Regards,

Shikha

Integrating Appdynamics with Service now only for event management