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How To Use Atlassian JIRA With AppDynamics Alerting Extension


How To Use Atlassian JIRA With AppDynamics Alerting Extension

This extension works only with a dedicated SaaS controller or an on-prem controller.


Use Case


JIRA from Atlassian, Inc. is a bug and issue tracking product used for project management. AppDynamics integrates directly with Atlassian JIRA to create JIRA tickets in response to AppDynamics alerts. With the Atlassian JIRA extension you can leverage your existing ticketing infrastructure to notify the operations team and resolve performance degradation issues.




To build from source, clone this repository and run mvn clean install. This will produce a in the target directory.

Unzip the file into <CONTROLLER_HOME_DIR>/custom/actions/.

Check if you have custom.xml file in <CONTROLLER_HOME_DIR>/custom/actions/ directory. If yes, add the following xml to the element.


        <!-- For Linux/Unix *.sh -->
        <!-- For windows *.bat -->

If you don't have custom.xml already, create one with the below xml content

          <!-- For Linux/Unix *.sh -->
          <!-- For windows *.bat -->
  1. Uncomment the appropriate executable tag based on windows or linux/unix machine.

  2. Update the config.yml file in <CONTROLLER_HOME_DIR>/custom/actions/jira-alert/conf/ directory with the required parameters. Please make sure to not use tab (\t) while editing yaml files. You may want to validate the yaml file using a yaml validator

    domain: ""
    username: "<USER>"
    password: "<PASSWORD>"
    projectKey: "PROJECT_KEY"
    #Optional, if empty logged as Bug
    issueType: "Bug"
    #http timeouts
    connectTimeout: 10000
    socketTimeout: 10000
    #proxy details
  3. Please refer to the following doc to create Custom Actions

    • Creating custom action
      Now you are ready to use this extension as a custom action. In the AppDynamics UI, go to Alert & Respond -> Actions. Click Create Action. Select Custom Action and click OK. In the drop-down menu you can find the action called 'jira-alert'.

    A policy has to be associated with this action for it to be triggered. Refer the docs below


Tags (1)
How To Use Atlassian JIRA With AppDynamics Alerting Extension
AppDynamics Team

Re: How To Use Atlassian JIRA With AppDynamics Alerting Extension



Could you brief us the issue you are facing here? Please provide us the relevant logs and config files.



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