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HTTP Request Integration APP'D alerts with our internal ITSM Tool

HTTP Request Integration APP'D alerts with our internal ITSM Tool

Hi,

I'm trying to create HTTP request (POST) to integrate App'D with our internal ITSM tool, whenever thers is healthrule violated in App'D we need to get it convert into an ITSM Incident ticket.

 

I'm bit puzzled about how to qoute the JSON contents, while posting the request how parameters will get into our ITSM tool field values.

How can i get the App'D Parameters and our ITSM field values get associated.

Could someone please advise.


Regards,

Soundarajan

HTTP Request Integration APP'D alerts with our internal ITSM Tool
2 REPLIES 2
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Re: HTTP Request Integration APP'D alerts with our internal ITSM Tool

Hi,

 

Are you using any of extension to acheive this?

How are you doing the intgeration and which internal tools do you use?

 

Thanks,

Gurmit.

Re: HTTP Request Integration APP'D alerts with our internal ITSM Tool

Hi Gurmista,

 

I tried to do this task by the HTTP Request templates utility in APP'D.

I post the payload JSON content to the end point of Ticketing tool via this request template as in the attached document.

 

Regards,

Soundarajan