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Getting an error when trying to run AppDynamics-CMDB-win file

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Getting an error when trying to run AppDynamics-CMDB-win file

Hi Expert Team, 

 

We're trying to integrate AppDynamics with ServiceNow (Orlando version). 

I got/installed a plugin from ServiceNow store and in step 2 - downloaded the zip file, when trying to run AppDynamics-CMDB-win file it throws me below error.

 

Appdynamics Error.PNG

 

Thanks,
Sandeep

 

^ edited by @Ryan.Paredez - this comment was originally posted on How do I use AppDynamics with ServiceNow? 

 

 

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Getting an error when trying to run AppDynamics-CMDB-win file
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Community Manager

Re: Getting an error when trying to run AppDynamics-CMDB-win file

Hi @sandeep.s,

 

You mentioned having this issue after step 2, can you share the link to the documentation you were following, please.

 


Thanks,
Ryan, AppDynamics Community Manager




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Re: Getting an error when trying to run AppDynamics-CMDB-win file

Hi @Ryan.Paredez 

 

This is the main link and which states to download Data Sync Utility file.

https://docs.appdynamics.com/display/PRO45/Integrate+AppDynamics+with+ServiceNow+CMDB+and+Event+Mana...

 

Data Sync Utility URL : 

https://www.appdynamics.com/community/exchange/appdynamics-servicenow-cmdb-integration/

 

Wondering data Sync Utility file(s) should be installed by AppDynamics team or ServiceNow team. 

Also could enlighten me what are prerequisites from AppDynamics to set up a connection with ServiceNow.  

 

 

Thanks,

Sandeep

ServiceNow Administrator 

 

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Community Manager

Re: Getting an error when trying to run AppDynamics-CMDB-win file

Hi @sandeep.s,

 

I have reached out to our Docs team to see if we can get some clarity on the Docs and or the Knowledge article your comment originally appeared on. I will update this thread when I have more info. 


Thanks,
Ryan, AppDynamics Community Manager




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Re: Getting an error when trying to run AppDynamics-CMDB-win file

Hi Team , 

Last week our company was able to get hold of AppDynamics expert and had a walk through the documentation . Came to know that these data Utility files will be installing from AppDynamics team end on a server(VM) at the corporate level. Therefore I'm good for now . 

 

Request : In the documentation if possible could team make modification as "categorize the integration steps based on teams(AppDynamics, ServiceNow)" which would be much clear to beginners.

 

Thanks,

Sandeep