Controller (SaaS, On Premise)

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Events Service is not able to connect to Controller (On-Prem)

Events Service is not able to connect to Controller (On-Prem)

Hello everyone,

 

when trying to work with Analytics on my AppD on-premises environment, I get the following error. 

Screenshot 2021-04-26 at 11.12.46.png

The IP address of the server, where my Controller and Events-Service are hosted, has changed, that's why the above address http://ec2-3-120-31-140.eu-central-1.compute.amazonaws.com  is not valid. The problem is, that the Events Service still makes a reference to the old Controller address. When I open my platform-admin-server.log file, I get the following exception: 

Screenshot 2021-04-26 at 11.19.35.png

How can I change the Controller IP address referenced by my Events Service?

 

Thanks in advance,

 

Christian

Events Service is not able to connect to Controller (On-Prem)
2 REPLIES 2

Re: Events Service is not able to connect to Controller

 
 

When trying to start the Event Service I get the following error message also referring to my old IP-address ec2-3-120-31-140.eu-central-1.compute.amazonaws.com

 

Screenshot 2021-04-27 at 10.34.23.pngScreenshot 2021-04-27 at 10.36.01.png

 

How to change this address?

 

Best,

 

Christian

Re: Events Service is not able to connect to Controller

I did not find a solution for the problem. I just decided to reinstall the whole platform. The drawback is that all agents are being removed. I guess there has to be a better way.